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H A N S G R O H E , I N C . L I M I T E D W A R R A N T Y
Offering our customers the highest quality at all times is a
fundamental part of the Hansgrohe, Inc. company philosophy. We
offer consumers a limited warranty on our hansgrohe
branded products.
This warranty is limited to products manufactured by Hansgrohe, Inc.
that are purchased from a Hansgrohe, Inc. authorized seller by a
consumer in the United States or Canada after September 1, 2019,
and installed in either the United States or in Canada.
WARR ANT Y
Hansgrohe, Inc. warrants to the original consumer purchaser that
hansgrohe and AXOR products will be free from defects in material
and workmanship for as long as the original consumer purchaser
owns both the product and the home in which the product was
originally installed. For commercial purchasers, the warranty period
is (a) one (1) year for hansgrohe products and (b) five (5) years
for AXOR products, in each case from the date of purchase. The
warranty period for products in the Rubbed Bronze, Matte Black
and Matte White finishes are three (3) years from the date of
purchase. This warranty is non-transferable.
WHAT WE WI L L DO
Hansgrohe, Inc., at its option, will replace any product or part
of the product that proves defective in workmanship and/ or
material, under normal installation, use, service and maintenance.
If Hansgrohe, Inc. is unable to provide a replacement part or
product and repair is not practical or cannot be made in timely
fashion, Hansgrohe, Inc. may elect to refund the purchase price
in exchange for the return of the defective product. REPAIR OR
REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND
OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS LIMITED
WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER.
WHAT I S N OT COV E R E D BY T H E WA RR A NT Y
Because Hansgrohe, Inc. is unable to control the quality of
hansgrohe or AXOR products sold by unauthorized sellers, unless
otherwise prohibited by law, this warranty does not cover hansgrohe
or AXOR products purchased from unauthorized sellers. Authorized
sellers can be found on hansgrohe and AXOR branded websites.
Labor and other expenses for disconnection, deinstallation, or
return of the product for warranty service (including but not limited
to proper packaging and shipping costs), or for installation or
reinstallation of the product are not covered by this warranty.
Hansgrohe, Inc. shall not be liable for any damage to the product
resulting from
• reasonable wear and tear
• outdoor use
• misuse (including use of the product for an unintended
application)
• freezing water
• excessive water pressure
• pipe corrosion in the home in which the product is installed
• abuse, neglect or improper or incorrectly performed
installation, maintenance or repair, including the use of
abrasive or caustic cleaning agents or "no-rinse" cleaning
products.
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This warranty does not cover: (i) accessories, connected materials
and products, or related products not manufactured by Hansgrohe,
and AXOR
Inc. (ii) any hansgrohe or AXOR product sold for display purposes
®
®
or (iii) hansgrohe or AXOR products purchased from unauthorized
sellers.
W H AT YO U M UST D O TO O B TAI N WARR AN T Y
SE RV I CE O R I N F O R M AT I O N
Contact your retailer, or contact Technical Service at:
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place
of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage
prepaid and carefully packed and insured, to:
When warranty service is completed, any repaired or replacement
product or part will be returned to you postage prepaid.
REVISED SEPTEMBER 1, 2019.
LIMITATION ON DURATION OF IMPLIED WARRANTIES:
Some States do not allow limitations on how long an implied
warranty lasts, so the below limitations may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, ANY IMPLIED WARRANTY, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND OF
FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO
THE STATUTORY PERIOD OR THE DURATION OF THIS
WARRANTY, WHICHEVER IS SHORTER.
LIMITATION
CONSEQUENTIAL DAMAGES:
exclusion or limitation of incidental or consequential damages, so
the below limitations and exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, THIS WARRANTY DOES NOT COVER, AND
HANSGROHE, INC. SHALL NOT BE LIABLE FOR, ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
(INCLUDING LABOR CHARGES TO REPAIR, REPLACE,
INSTALL OR REMOVE THIS PRODUCT), WHETHER
ARISING OUT OF BREACH OF ANY EXPRESS OR
IMPLIED WARRANTY, BREACH OF CONTRACT, TORT,
OR OTHERWISE. HANSGROHE, INC. SHALL NOT BE
LIABLE FOR ANY DAMAGE TO THE PRODUCT RESULTING
FROM REASONABLE WEAR AND TEAR, OUTDOOR
USE, MISUSE (INCLUDING USE OF THE PRODUCT FOR
AN UNINTENDED APPLICATION), FREEZING WATER,
EXCESSIVE WATER PRESSURE, PIPE CORROSION IN THE
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
OF
SPECIAL,
Some States do not allow the
INCIDENTAL
OR
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