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15 Troubleshooting
Fault
The product cannot be started. The battery power is too weak.
The roller does not rotate.
Adjusting the snow guidance
fins does not work.
16 Warranty conditions – gomag
20V series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. How-
ever, if a product does not function perfectly, we deeply
regret this and ask that you contact our customer ser-
vice at the address specified below. We will also be
glad to assist you by telephone via the service number.
The following information is intended to help you to pro-
cess and settle your claim without any problems.
For the assertion of warranty claims, the following
applies:
1. The warranty conditions govern our additional
manufacturer warranty services for purchasers (pri-
vate end consumers) of new products. The statutory
warranty claims are not affected by this warranty.
This is the responsibility of the dealer who you pur-
chased the product from.
2. The warranty service extends exclusively to de-
fects in a new product purchased by you that are
based on a material or manufacturing fault and is, at
our discretion, limited to the repair of such defects
free of charge or the replacement of the product (al-
so replacement with a successor model, if neces-
sary). Replaced products or parts shall become our
property. Please note that our products were not
designed for commercial, trade or professional use.
A warranty claim is therefore not valid if the product
has been used in commercial, trade or industrial op-
erations within the warranty period or has been sub-
jected to equivalent stress.
28 | GB
Possible cause
The battery is not properly inserted. Push the battery into the battery mount. The
The battery is too cold.
The snow is too high and prevent-
ing it starting up.
The roller is frozen or full of snow.
Insufficient or no contact between
the bar and the bar mount.
The snow guidance fins are frozen
or full of snow.
www.scheppach.com
Remedy
Charge the battery.
battery clicks into place audibly.
Insert a battery that is at room temperature.
Lift the roller off the snow slightly before
switching on.
Remove ice and snow from the roller carefully.
Allow it to defrost if necessary.
Open the bar connection, remove the bar and
check the contacts. Re-tighten the bar.
Remove ice and snow from the snow guid-
ance fins carefully. Allow them to defrost if
necessary.
3. The following are excluded from our warranty
services:
– Damage to the product which was caused by
non-observance of the assembly instructions,
improper installation, non-observance of the op-
erating instructions (e.g. connection to an incor-
rect mains voltage or type of current) or the
maintenance and safety regulations or use of
the product in unsuitable environmental condi-
tions as well as by insufficient care and mainte-
nance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the
product or using non-approved tools and acces-
sories), penetration of foreign bodies into the
product (such as sand, stones or dust), trans-
port damage, use of force or external influences
(such as damage caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational)
or other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused
by the use of accessories, expansions or spare
parts that are not original parts or are not used
as intended.
– Products on which changes or modifications
have been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unautho-
rised third party.
– If the marking on the product or the identification
information of the product (machine label) is
missing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
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