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TROUBLESHOOTING
Problem
The unit cancelled my
precision cooking mode
Unable to reach set
temperature in Precision
Cooking Mode
20
Possible Causes
Battery in device is low or dead.
Old unit or pan software.
Your precision cooking device has gone out of
range.
Your precision cooking device had a
computation malfunction.
The unit lost communication with your precision
cooking device.
Some cooking techniques and set
temperatures in combination may trigger a fault
in the temperature sensing algorithm.
Boiling water or cooking liquid based foods at
high temperatures will result in temperature
stalls close to the set temperature.
What To Do
Replace AAA battery in pan, or charge probe.
Connect your unit to the SmartHQ app and update
unit software. Connect your unit and pan to the
Hestan Smart Cooking app and update pan
software.
This could indicate a problem with the device. If
the problem persists, please contact the device
manufacturer.
This could indicate a problem with the device or
the unit. If the problem persists, please contact the
device or unit manufacturer.
Re-start the precision cooking mode and if problem
persists under the same conditions but is not
consistent in other use cases, contact the unit
manufacturer.
Use temperature settings for pan frying, sautéing,
and searing when using Hestan Cue cookware or
built-in conventional Precision Cooktop Sensor. The
Precision Cooking Probe accessory can be used to
control liquid temperatures between 100-200° F for
slow cooking, simmering, and advanced cooking
techniques like Sous Vide.
49-2001137 Rev. 1
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