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28. Warranty terms
General information
As the buyer of an Dalbach appliance, you are entitled to the statutory warranty under the
purchase contract with your dealer. In addition, we grant you a warranty on the following
terms:
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase must be
presented). During the first 6 months, defects in the appliance are remedied free of charge on
condition that the appliance is accessible for repairs without any great effort. During the
following 18 months, the buyer is obliged to prove that the defect already existed at the time
of delivery.
In the case of commercial use (e.g. in hotels, canteens) or joint use by several households,
the warranty period is 12 months from the date of purchase (proof of purchase must be
presented). During the first 6 months, defects in the appliance are remedied free of charge on
condition that the appliance is accessible for repairs without any great effort. During the
following 6 months, the buyer is obliged to prove that the defect already existed at the time
of delivery.
The claim under warranty does not prolong the warranty period for either the appliance or for
newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all defects in the appliance that are demonstrably
attributable to poor workmanship or material flaws. Replaced parts become our property.
The warranty does not cover:
Normal wear, deliberate or negligent damage, damage resulting from a failure to observe the
operating instructions, improper installation and set-up or connection to the wrong mains
power supply, damage caused by chemical or electrothermal effects or other abnormal
environmental conditions, glass, paintwork or enamel damage and possible differences in
colour as well as defective bulbs. Defects in the appliance resulting from transport damage
are also not covered. We are also not obliged to perform defect remedies, if – without our
express written authorisation – work is carried out on the Dalbach appliance by unauthorised
persons or third-party parts have been used. This limitation shall not apply to faultless work
carried out by a qualified person using our original parts to adapt the appliance to the
technical safety regulations of another EU member state.
Scope
Our warranty applies to appliances purchased in an EU member state and operated in the
Federal Republic of Germany or Austria.
For appliances purchased in one EU member state and moved to another EU member state,
defect remedies will be carried out within the framework of the national warranty terms. The
obligation to provide services under warranty shall apply only as long as the appliance
satisfies the technical regulation of the country in which the warranty claim is made.
For repairs outside the warranty period:
If an appliance is repaired, the repair invoices are payable immediately without
•
deduction.
If an appliance is inspected or a started repair is not completed, flat-rate travelling
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expenses and labour costs will be invoiced.
Advice from our After Sales Service centre is free of charge.
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In the case of service or for spare part orders, please contact our After Sales Service
EGS GmbH Service telephone for Germany:
GGV Handelsgesellschaft mbH & Co. KG, August-Thyssen-Str. 8, D-41564 Kaarst-Holzbüttgen
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+49 (0)2944-9716760
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