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Troubleshooting Tips - Washer
Operation
Movement inside
machine when shut
off
Short spray and
delay after pushing
the Start button
Washer spins
and pauses at the
beginning of cycles
Washer pauses
during wash cycle
Basket seems loose Basket moves or rotates
Spin time longer
than previous
washer
Blinking Spin light
or Spin light on at
end of cycle
Performance
Clothes too wet
Colored spots
Grayed or yellowed
clothes
Lint or residue on
clothes
49-3000316 Rev 2
Possible Causes
Shifting mechanism is
disengaging the motor
Lid was opened and
closed between cycle
selection and start
This is normal
The Soak Option was
chosen
This is normal
freely
This is normal for a high
efficiency washer with
an infusor
Out of balance condition
has been detected
Possible Causes
Incorrect spin cycle
selected
Wash load out of balance Redistribute load in washer and run through Drain & Spin cycle.
Incorrect use of fabric
softener
Dye transfer
Detergent amount
Hard water
Water is not hot enough
Washer is overloaded
Dye transfer
Clothes are air or line
dried
Incorrect sorting
Washing too long
Detergent not dissolving Add detergent as wash basket fills with water, before you load
Overloading
Incorrect use of fabric
softener
What to do
When the machine is manually turned off, the shifter will
disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
when lid is closed.
This is normal. See START-UP SEQUENCE in the Safety
Instructions section.
The washer is sensing the load.
This is normal. The washer alternates between agitate and soak
during these cycles to get your clothes cleaner with less wear.
Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
Washer basket does not have a traditional brake. Washer
basket will move freely. This is normal.
A washer with an infusor is a high efficiency washing machine.
Extra spin time typically reduces dryer time/energy usage (i.e.
reduces total energy when using both a washer and a dryer).
You may notice that the spin time is longer than on your
previous washer.
Allow cycle to continue and finish.
If load is wet at the end of the cycle, even out load and run a
Drain & Spin cycle.
What to do
Make sure the spin cycle selected matches the load you are
washing. Some fabrics will feel wetter when rinsed with cold water.
Check fabric softener package for instructions and follow
directions for using dispenser.
Pretreat stain and rewash.
Sort whites or lightly colored items from dark colors
Be sure to follow detergent manufacturer's directions.
Use a water conditioner like Calgon brand or install a water softener.
Make sure water heater is delivering water at 120°F–140°F
(48°C– 60°C).
Select load size to match clothes load.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
If you do not dry your clothes with a clothes dryer, your
clothes may retain more lint.
Separate lint producers from lint collectors.
Wash small loads for a shorter time than larger loads
clothes.
Try a liquid detergent.
Use warmer water temperature.
Load clothes no higher than the top row of holes in the washer basket.
Check fabric softener package for instructions and follow
directions for using dispenser.
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