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Troubleshooting Tips ... Before you call for service
Problem
Possible Cause
My oven door glass
The inner oven glass is coated with a heat
appears to be
barrier to reflect the heat back into the oven to
"tinted" or have a
prevent heat loss and keep the outer door cool
"rainbow" color.
while baking.
Oven door is crooked The door is out of position.
Drawer does not
The drawer is out of alignment
slide smoothly or
drags
Drawer is over-loaded or load is unbalanced.
Storage drawer won't
Rear drawer support is on top of the guide rail.
close
Surface units will not
Burner size is too small for the cookware
maintain a rolling
boil or cooking is not
fast enough
Flame size is too large for the cookware
In some areas the heating value of the gas may
be low
Burners do not light
Plug on range is not completely inserted in the
electrical outlet.
Gas supply not connected or turned on.
A fuse in your home may be blown or the circuit
breaker tripped.
Burner parts not replaced correctly.
Burner slots near the electrode, or the round
lighter port on the oval burner, may be clogged.
Food residue on electrode or in the orifice.
Top burners do not
Improper burner assembly.
burn evenly
Burner slots on the side of the burner may be
clogged.
Burner flames are
Improper air to gas ratio.
very large or yellow
49-2001187 Rev. 0
What To Do
may see this tint or rainbow color.
Because the oven door is removable, it sometimes
gets out of position during installation. To straighten
the door, re-install the door. See the Care and
Cleaning – Exterior Surfaces – Oven Door section.
Fully extend the drawer and push it all the way in
See the Care and Cleaning – Exterior Surfaces –
Storage Drawer section.
Reduce weight. Redistribute drawer contents.
Reposition the drawer. See the See the Care and
Cleaning – Exterior Surfaces – Storage Drawer
section.
The flame size on a burner should match the size
of the cookware being used. See the Gas Cooktop -
Selecting a Flame Size section
The flame size on a burner should match the size
of the cookware being used. Flames larger than the
bottom of the cookware maybe hazardous. See the
Gas Cooktop - Selecting a Flame Size section
Cover pan with a lid until desired heat is obtained.
Make sure electrical plug is plugged into a live,
properly grounded outlet.
See the Installation Instructions that came with your
range.
Replace the fuse or reset the circuit breaker.
See the Care and Cleaning – Exterior Surfaces
section.
Remove the burners and clean them. Check the
electrode area for burned-on food or grease. See
the Care and Cleaning - Exterior Surfaces section.
"Lightly polish flat tip of electrode with nail file or
sandpaper until shiny or clean the area around the
electrode. See the Care and Cleaning Cooktop
Surfaces"
Make sure the burner caps are seated correctly.
See the Care and Cleaning – Cooktop Surfaces -
Replacing the Surface Burners section.
Remove the burners for cleaning. See the Care and
Cleaning – Cooktop Surfaces - Cleaning the Burner
Heads section.
If range is connected to propane or butane gas,
contact the technician who installed your range or
made the conversion.
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