Roborock Q5 Pro Manual Del Usuario página 12

Common Issues
Problem
Unable to power on
Unable to charge
Slow charging speed
Unable to return to dock
Abnormal behavior
Noise during cleaning
Poor cleaning performance
and/or leaking dust
Unable to connect to WiFi
Solution
• Battery low. Put the robot on the dock and charge it before use.
• Battery temperature too low or too high. Only use the robot within the range of
4-40°C (39-104°F).
• Check that both ends of the power cable are properly connected and confirm that
the dock indicator is on.
• If the contact is poor, clean the charging contacts of the dock and the robot.
• To maintain the battery life, the robot automatically reduces the charging speed when
it is charged in an environment at a high or low temperature.
• Charging contacts dirty. Clean them with a dry cloth.
• There are too many obstacles near the dock. Move it to an open area.
• The robot is too far from the dock. Place it closer and retry.
• Restart the robot.
• The main brushes, side brush, or main wheels may be jammed. Turn off the robot
and clean them.
• The omnidirectional wheel is jammed. Use a screwdriver to remove it for cleaning.
• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brushes are tangled up and need cleaning.
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
• Unable to connect to WiFi abruptly. There may be an error with your router settings.
Contact Roborock Customer Service for help with troubleshooting.
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