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TROUBLESHOOTING
Fault
The App cannot be installed. Smartphone is incompati-
No 2LINK Box can be found.
The connection to the 2LINK
Box has failed.
30
Possible causes
ble.
2LINK-Box without vol-
tage.
2LINK Box connected to a
different smartphone.
Incorrect password ente-
red.
Solution
Check whether the smartphone meets
the requirements.
Apple iPhone 4S with iOS 9.0 or hig-
her
Android from Version 4.2
If necessary, ask your smartphone re-
tailer.
Ensure that the 2LINK Box is supplied
with voltage.
Activate HY4 via the manual opera-
ting device.
During stationary operation via the
HY4 control unit (internal 12 V sup-
ply).
Ensure that no other smartphone is con-
nected to the 2LINK Box.
Only one smartphone can be
connected to the 2LINK Box at
the same time.
Enter the correct password.
The master password from the cover
sheet of these instructions is always va-
lid. If this is not available, please contact
AL-KO customer service.
1808647_a
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