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Troubleshooting
EN
Problem
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the
Dreamehome app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome app is enabled.
Robot cannot connect to Wi-Fi
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform scheduled
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery left.
cleaning
Does leaving the robot on the
Leaving the robot on the charging dock after it's fully charged consumes very little electricity and helps maintain
charging dock consume power if
optimal battery performance.
it is already fully charged?
Check whether there is water inside the water tank.
No water comes out of the water
Clean the mop if it becomes dirty.
tank, or only a little bit comes out
Make sure the mop pad is installed correctly according to the User Manual.
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
Robot doesn't resume cleaning
after charging
The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the charging
Robot doesn't return to charging
dock, it might not be able to automatically return on its own, in which case you need to manually place the robot onto
dock after being moved
the charging dock.
For additional services, please contact us via support.us@dreame.tech
Tel: +1 (866) 977-5177
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Solution
Specifications
Robot
Model
RPM1GA
Charging Time
Approx. 4 hours
Rated Voltage
14.4 V
Rated Power
40 W
Operation Frequency
2400-2483.5 MHz
＜ 20 dBm
Maximum Output Power
Charging Dock
Model
RCM11
Rated Input
20.0 V
0.9 A
Rated Output
20.0 V
0.9 A
Charger
Model
SA182H-200090U/CZH024200090USWM
Rated Input
100-240 V 50/60 Hz 0.4/0.8 A
Rated Output
20.0 V
0.9 A
Under normal use of condition, this equipment should be kept a separation
distance of at least 20cm between the antenna and the body of the user.
EN
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