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• The door is closed properly and the seal is still OK;
• The door is being opened too often;
• The temperature knob is on the right setting;
• There is too much frost build-up.
The motor runs constantly
Check if:
• The freezer is levelled;
• The appliance has been installed between cabinets
that vibrate and make noise;
• It is the noise made by the refrigerant, which occurs
even when the compressor is off (this is not a defect);
If after the checks the appliance still does not operate or
the problem persists, call the nearest Service Centre,
communicating:
type of malfunction, appliance model (Mod.) and Serial
Number (SN). This information can be found on the data
plate located on the back of the appliance.
Never call on unauthorized technicians and always
refuse spare parts which are not originals.
CUSTOMER SERVICE
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You can solve many problems yourself by consulting the
information on troubleshooting. If this is not the case
and you are unable to rectify faults on the appliance
yourself or if your appliance needs to be repaired,
contact Customer Service.
For safety reasons repairs to the appliance should only
be carried out by trained specialist staff. The warranty
claim becomes void if repairs or interventions have
been carried out by persons not authorized by us for
that purpose or if our appliances have been fitted with
spare, supplementary or accessory parts that were non
genuine parts and then resulted in a defect.
Function-relevant genuine spare parts according to the
corresponding Eco-design Order1 can be obtained from
Customer Service for a period of no less than 7 years,
from the date on which your appliance was placed on
the market within the European Eco-nomic Area. To
request them simply contact Customer Service indicat-
ing the desired part and providing the reference and
serial number of the appliance found on the data label
located on the back side of the appliance.
Some spare parts are reserved for assembly by accredit-
ed professionals and cannot be sold to third parties.
WARRANTY*
The minimum duration of the warranty (manufacturer's
warranty for private consumers) in the European
Economic Area is 3 years according to the terms of
warranty applicable locally.
Professional repairers can request accreditation
contacting the manufacturer or dealer, consulting the
data indicated on the data label located on the back side
of the appliance. After registration and proof of creden-
tials, all relevant technical documentation will be
provided. There may be a cost associated with this
process.
The warranty will not apply in case of:
- Any type of malfunction or damage, when there is
manipulation or alteration of the data on the data label
or if there is intervention by unauthorized technical
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personnel or those who do not belong to the official
technical service of the brand.
- Show oxidation or corrosion damage on metal surfaces
or paints, resulting from the use of chemicals or improp-
er use.
- Normal wear and tear
- Incorrect use, like overloading of the appliance, use of
non-approved accessories, false placement or storage,
improper connection or installation
- Use of force, damage caused by external influences
- Damage caused by non-observance of the user manual
or wrong treatment or operation, connection to an
unsuitable mains supply or non-compliance with the
installation instructions
- Partially or completely dismantled appliances
Detailed information about the warranty period and
terms of warranty in your country are available from
Customer Service or your dealer.
* Only applies to countries in the European Economic
Area. For countries outside EU, please check locally
(local store where your purchase was made) if and how
guarantee applies.
TECHNICAL DATA
___________________________________________
Technical information can be found on the technical
data label on the back side of the appliance and on the
energy data label ¹.
The QR code ¹ on the energy label, supplied with the
appliance, provides a web link with information
related to the appliance's performance in the EU
EPREL database ¹.
To find the product data in the European database
(EPREL) ¹, simply read the QR code at the top right of
the energy label ¹, provided with the appliance, and the
link to the application will open.
Keep the energy label ¹ for reference along with the
user manual and all other documents provided with
this appliance.
You can find additional information using the link
https://eprel.ec.europa.eu¹.
¹ Only applies to countries in the European Economic
Area
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