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TWO (2) YEAR LIMITED GUARANTEE RV2820VEEU/AV2820VEEUWH
When a consumer buys a product in Europe, they get the benefit of legal rights relating to the quality of the
product (your "statutory rights").
You can enforce these rights against your retailer. However, at Shark® we are so confident about the quality
of our products that we give the product owner a manufacturer's guarantee of two years. These terms and
conditions relate to our manufacturer's guarantee only - your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your
statutory rights or the obligations of your retailer and your contract with them.
Shark® Guarantees
A household appliance like a Robot Vacuum constitutes a sizeable investment. Your new machine needs
to work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline (0800
862 0453) is open from 9.00am to 6.00pm Monday - Friday. It's free to call, and you'll be put straight
through to a Shark® representative. You'll also find online support at www.sharkclean.eu.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following
information about your machine:
• Date you purchased the machine (receipt or delivery note).
To register online, please visit www.Sharkclean.eu/register-guarantee. Products purchased directly from
Shark® are automatically registered.
What is covered by the free Shark® guarantee?
Repair or replacement (at Shark's discretion) of your Shark® machine, including all parts and labour. A
Shark® guarantee is in addition to your legal rights as a consumer.
What are the benefits of registering my free Shark® guarantee?
When you register your guarantee we'll have your details to hand if we ever need to get in touch. If you
further agree to receive communications from us, you can also receive tips and advice on how to get
the best out of your Shark® Robot Vacuum and hear the latest news about new Shark® technology and
launches.
If you register your guarantee online, you'll get instant confirmation that we've received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® Robot Vacuum is guaranteed
for two years.
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® Robot
Vacuum. You'll find a full range of Shark® spares, replacement parts and accessories for all Shark® machines
at www.sharkclean.eu.
Please remember that damage caused by use of non-Shark® spares is not covered under your guarantee.
What is not covered by the free Shark® guarantee?
1. Normal wear and tear of wearable parts, which require regular maintenance and/or replacement to
ensure the proper functioning of your unit, are not covered by this guarantee. Replacement parts are
available for purchase at sharkclean.eu.
2. Any unit that has been tampered with or used for commercial purposes.
3. Accidental damage and faults caused by negligent use or care, misuse, neglect, careless operation or
handling of the Robot Vacuum which is not in accordance with this Shark® Instruction booklet supplied
with your machine.
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4. Use of parts not assembled or installed in accordance with these instructions.
5. Faulty installation (except where installed by Shark®).
6. Repairs or alterations carried out by parties other than Shark® or its agents.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
These instructions are designed to help you keep your Shark Matrix Robot running at peak performance.
SharkNinja Europe Ltd,
1st/2nd Floor Building 3150,
Thorpe Park,
Century Way,
Leeds, England,
LS15 8ZB
Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the
specifications contained herein are subject to change without notice.
SharkNinja Germany GmbH,
Rotfeder-Ring 9,
60327 Frankfurt am Main, Germany
sharkclean.eu
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