Questions Problems; Troubleshooting Procedures - Jacuzzi Perfecta Instrucciones De Instalación Y De Funcionamiento

Questions Problems

Please review the Installation Instructions in this manual to ensure correct installation. For additional assistance or
replacement part please contact the following:

Troubleshooting Procedures

X
X
Unable to locate some parts.
Check tank and bowl for the poly bagged parts kit.
X
Y
Tank or bowl is cracked or broken.
Contact Customer Service at 1-800-288-4002 and the broken ceramic parts will be replaced.
X
Z
Water is on the floor.
a. Check for leaks and tighten tank bolts as necessary. DO NOT OVERTIGHTEN or you may crack the tank.
b. Should water be coming from the space between tank and bowl, this indicates improper installation of the
tank to the bowl gasket. Steps must be taken to remove the tank and to correct the tank to bowl gasket
installation to stop the leak.
X
[
Water continues to run.
a. Inspect for any contact between the tank wall and the fill valve float.
b. Lift the float rod to determine that the fill valve shuts off.
c. Check for proper water level in the tank. If the water level requires adjustment, turn the float rod adjustment
knob clockwise to raise the water level or counterclockwise to lower the water level.
X
\
Loud noise from the toilet when refilling.
a. Turn the water off, then disconnect the supply line from the fill valve. Slowly turn on the water to clear the
supply line of any debris, then shut the water off. If needed, check and clean the fill valve debris filter at this
time. Reattach supply line to the fill valve and retest toilet.
X
]
Toilet does not flush properly.
a. Check for kinks in the flapper chain that may induce water leakage from the flapper seal.
b. Make sure the flapper chain is properly adjusted. If the chain is too tight, the flapper will not fully close. If the
chain is too loose, the flapper will not raise to the full open position and will force the toilet to flush incorrectly.
Adjust chain length as required.
X
^
Tank fill time seems slow.
a. Verify the water supply valve is in the full open position.
b. Check water pressure. At 40 psi, the tank should fill in about 60 seconds. Low water pressure will increase the
tank fill time.
X
_
Poor flush
a. Check water level in tank. The water level should be about 1 inch below flush valve overflow pipe. Raise the
water level as required to meet this requirement (see step 4c).
b. Check to make sure the water line mark in the bowl is at the proper height. To verify, slowly fill the bowl with
additional water from a container, then wait about 45 seconds to flush the toilet. The water level mark should
be restored. If the water level is incorrect, check the bowl refill to insure it is not blocked, then check the refill
outlet by pressing the float down (water should flow steadily). If either is blocked clear the obstruction.
c. Trapway or sewer line may have an obstruction. Clear trapway using a plunger. If problem persists, have the
sewer line checked by a licensed plumber or service company.
X
`
Toilet water turns off and on during the night.
a. Check the flapper chain for a kink or tight adjustment. Remove kink and/or correct adjustment to prevent
flapper from causing water seepage. If this occurs, the water level in the tank will gradually lower until the fill
valve opens, allowing more water to enter the tank until the shut off level is reached.
b. Check the flapper itself to determine if it should be replaced. Replace if cracked of discolored.
X
a
Toilet overflows.
Turn the water supply valve to the off position, try to use a plunger to dislodge the sewer line obstruction. Should
the water level remain high in the bowl you may need to call someone to remove the blockage.
If toilet wobbles, or there is movement near the base:
11
a. Shims (commercially available) must be inserted between the floor and the toilet base.
Page 12
Jacuzzi Luxury Bath
Customer Service
1-800-288-4002
www.jacuzzi.com
Universal 2-Piece Toilet Series
Installation and Operation