Customer Service Information; Distributor's Warranties - Honda GC160 Manual Del Proprietário

CUSTOMER SERVICE INFORMATION

Servicing dealership personnel are trained professionals. They should
be able to answer any question you may have. If you encounter a
problem that your dealer does not solve to your satisfaction, please
discuss it with the dealership's management. The Service Manager,
General Manager, or Owner can help. Almost all problems are solved
in this way.
If you are dissatisfied with the decision made by the dealership's
management, contact the Honda Regional Engine Distributor for your
area. You can find their name, address, and phone number using the
dealer/distributor locator on our website at www.engines.honda.com
If you are still dissatisfied after speaking with the Regional Engine
Distributor, you may contact the Honda Office as shown below.
<Honda's Office>
When you write or call, please provide this information:
• Equipment manufacturer's name and model number that the
engine is mounted on
• Engine model, serial number, and type (see
• Name of dealer who sold the engine to you
• Name, address, and contact person of the dealer who services
your engine
• Date of purchase
• Your name, address and telephone number
• A detailed description of the problem
United States, Puerto Rico, and U.S. Virgin Islands:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Dept.
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone: (770) 497-6400, 8:30 a.m. - 7:00 p.m. ET
Canada:
Honda Canada, Inc.
180 Honda Blvd, Markham, ON L6C 0H9
or visit: www.honda.ca
Telephone: (888) 9HONDA9
(888) 946-6329
Facsimile: (877) 939-0909

DISTRIBUTOR'S WARRANTIES

The applicable warranty is the warranty policy in effect in the country
where the warranty service is provided.
Distributor's Limited Warranty
United States, Puerto Rico, or the U.S. Virgin Islands
(FROM DATE OF ORIGINAL PURCHASE)
PRODUCTS COVERED
BY THIS WARRANTY:
RESIDENTIAL
GC Series Engines
(1)
Private Residential: Used in maintaining owner's primary and/or secondary
residence. Any other use, including but not limited to informal "for hire" use, is
considered commercial/rental/institutional.
(2)
Honda GC general purpose engines are not covered by this warranty when
installed on concession type vehicles.
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LENGTH OF WARRANTY:
PRIVATE/ COMMERCIAL/RENTAL/
(1)
INSTITUTIONAL
24 months 3 months
To Qualify for this Warranty:
The Honda general purpose engine must be purchased from a Honda general purpose
engine dealer authorized to sell that product in the United States, Puerto Rico, or the
U.S. Virgin Islands. This limited warranty applies to the first retail purchaser and each
subsequent owner during the applicable warranty time period.
What American Honda Will Repair or Replace Under Warranty:
American Honda will repair or replace, at its option, any part that is proven to be
defective in material or workmanship under normal use during the applicable warranty
time period. Warranty repairs and replacements will be made without charge for parts
or labor. Anything replaced under warranty becomes the property of American Honda
Motor Company, Inc. All parts replaced under warranty will be considered as part of
the original product and any warranty on those parts will expire coincident with the
original product warranty.
To Obtain Warranty Service:
You must take your Honda general purpose engine, or the equipment in which it is
installed, together with proof of original retail purchase date, at your expense, to a
Honda engine dealer authorized to sell that product in the United States, Puerto Rico,
or the U.S. Virgin Islands, during their normal business hours. To locate a dealer near
you, visit our web site at http://engines.honda.com and click on FIND A DEALER.
If you are unable to obtain warranty service, or are dissatisfied with the warranty
service you receive, take the following steps: First, contact the owner of the dealership
involved; normally this should resolve the problem. However, if you should require
further assistance, write or call the Power Equipment Customer Relations Department
of American Honda Motor Co., Inc.
Exclusions:
This engine warranty does not include the following:
1. Any damage or deterioration resulting from the following:
- Neglect of the periodic maintenance as specified in the engine owner's manual
- Improper repair or maintenance
- Operating methods other than those indicated in the engine owner's manual
- Damage caused by the product on which the engine is installed
- Damage caused by conversion to, or use of, fuel other than the fuel(s) that the
engine was originally manufactured to use, as set forth in the engine owner's
manual and/or warranty booklet
- The use of non-genuine Honda parts and accessories, other than those approved
by Honda (other than recommended lubricants and fluids) (does not apply to
the emissions warranty unless non-genuine part used is not comparable to
Honda part and was cause of the failure)
- Exposure of the product to soot and smoke, chemical agents, bird droppings,
sea water, sea breeze, salt or other environmental phenomena
- Collision, fuel contamination or deterioration, neglect, unauthorized alteration,
or misuse
- Natural wear and tear (natural fading of painted or plated surfaces, sheet peel-
ing and other natural deterioration)
2. Consumable parts: Honda does not warrant parts deterioration due to normal
wear and tear. The parts listed below are not covered by warranty (unless they
are needed as a part of another warranty repair):
- Spark plug, fuel filter, air cleaner element, clutch disc, recoil starter rope
- Lubricant: oil and grease
3. Cleaning, adjustment, and normal periodic maintenance work (carburetor clean-
ing and engine oil draining).
4. Use of the Honda general purpose engine for racing or competition.
5. Any engine that is part of a product that has ever been declared a total loss or
sold for salvage by a financial institution or insurer.
Disclaimer of Consequential Damage and Limitation of Implied
Warranties:
American Honda disclaims any responsibility for loss of time or use of the engine, or
the equipment in which the engine is installed, transportation, commercial loss, or any
other incidental or consequential damage. Any implied warranties are limited to the
duration of this written limited warranty. Some states do not allow limitations on how
long an implied warranty lasts and/or do not allow the exclusion or limitation of
incidental or consequential damages, so the above exclusions and limitations may not
apply to you.
(2)
This warranty gives you specific legal rights, and you may also have other rights,
which vary from state to state.
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