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11 Troubleshooting
This chapter summarizes the most common problems you could encounter with
the appliance. If you are unable to solve the problem with the information below,
visit www.philips.com/support or in the US or Canada only call 1-866-309-8817 for
assistance.
To reduce the risk of shock and unintended operation, switch off and
unplug the appliance before troubleshooting.
The blender cannot be used without load which can cause damage to
the blender.
When the jar is filled with less than 10 fl oz of ingredients, please open
the dome, press and hold the jar lid firmly (as indicated) to stabilize the
blender while processing.
In the event that display will show "Err" message due to jar wobbling out of its position,
please follow below instructions:
1
Switch OFF the blender.
2
Make sure the rotary knob is set at "0".
3
Switch ON the blender.
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