Product Care And Support; Maintenance, Troubleshooting, And Support; Installation Troubleshooting - HP Scanjet N6310 Guía De Inicio

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Product care and support

This section describes the options for product support.

Maintenance, troubleshooting, and support

Occasional cleaning of the scanner helps ensure higher-quality scans. The amount of
care necessary depends upon several factors, including the amount of use and the
environment. You should perform routine cleaning as necessary.
Routine cleaning and maintenance should include cleaning the automatic document
feeder (ADF), the scanner glass, and the transparent materials adapter (TMA).
For in-depth instructions about maintaining the scanner, see the scanner user guide.
CAUTION: Avoid placing items that have sharp edges, paper clips, staples, wet
glue, correction fluid, or other substances in the scanner. Document pages should
not be curled, wrinkled, or stuck together.

Installation troubleshooting

If the scanner does not work after installation, you might see a message on the computer
screen that is similar to one of the following:
• The scanner could not be initialized.
• The scanner could not be found.
• An internal error has occurred.
• The computer cannot communicate with the scanner.
To fix the problem:
• Check the scanner cables and software as described here.
• If you continue to have problems, it is possible that your HP scanning software,
firmware, or associated drivers are out of date or have become corrupted. See
www.hp.com/support to locate software, firmware, and driver updates for your
scanner.
NOTE: For information on how to solve problems with using the scanner, see the
troubleshooting information in the scanner user guide.
Check the USB connection
Check the physical connection to the scanner.
TIP: Avoid connecting the scanner to the computer through a "convenience" USB
port intended for small devices such as thumb drives or digital cameras.
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