Troubleshooting Procedures - Jacuzzi Pure Air Manual Del Operacion

Operating Manual
PROBLEM
Pump/motor does not start
Pump/motor operates but no fully
adjustable jets are functioning
Pump/motor operates but air is not
injected into the water
Water leakage from pump unions
Pump/motor shuts off by itself before
time elapses
Chromatherapy lights do not operate
Blower does not start
Blower operates but NO air is exiting
the holes
Blower operates but air is not exiting
all of the holes
Blower shuts off unexpectedly
Drain assist Auto-Dri™ cycle comes
on multiple times
Drain assist Auto-Dri™ does not
come on 5 minutes after bathtub is
drained out completely
Water not maintaining temperature
Waterfall not working
If the unit is within the warranty period, contact Jacuzzi Luxury Bath Service Support at 1-800-288-4002 with your
bath's serial number before work is started. The serial number is located on the Specification/Serial Number
Plate.

Troubleshooting Procedures

PROBABLE CAUSES
• No power to pump/motor
• Pump/motor not plugged in
• Pump/motor faulty
• Jets are closed
• Suction cover/strainer may be clogged
• Air valves are closed
• Overtightened, O-ring may be pinched or improp-
erly seated, undertightened
• Motor thermal protection has deactivated pump/
motor due to overheating (supply voltage low)
• GFCI tripped
• Inadequate supply wiring
• Connector has come loose
• No power to pump/motor
• Blower not connected
• Blower faulty
• Check valves are stuck in the closed position
• Blower intensity is not sufficient
• Obstructed air holes
• 20 minute timer has elapsed
• GFCI tripped
• Inadequate supply wiring
• Improper ventilation
• Connector has come loose
• Water sensors detect multiple wet and dry condi-
tions
• Water sensors not connected and not detecting
water being drained out of the tub
• Faulty control box
• High limit switch on heater has tripped
• Whirlpool function not on
• Waterfall control knob is in the OFF position
• Debris in waterfall outlet
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REMEDY
• Reset GFCI
• Insert plug securely into outlet
• Ensure control panel is connected to control box
• Contact Jacuzzi Luxury Bath @ 800-288-4002
• Open jets by rotating counter-clockwise
• With the motor turned OFF, remove the suction
cover/strainer and remove any debris. Replace the
suction cover before operating
• Open air control valves
• Loosen unions, check and reseat O-ring. If O-ring
has been pinched out of shape, replace (refer to
number below). When tightening union nuts, hand
tighten only
• Let motor cool; thermal protection will reset. Check
for proper ventilation (check supply voltage)
• Reset GFCI; if it continues to trip, do not use this
unit. Disconnect the unit and have the problem cor-
rected by a licensed electrician before using
• Consult a licensed electrician to correct the wiring
unit
• Contact Jacuzzi Luxury Bath @ 800-288-4002
• Reset GFCI and/or breaker
• Ensure plug is fully in outlet
• Ensure control panel is connected to control box
• Ensure control box is connected to control panel
• Contact Jacuzzi Luxury Bath @ 800-288-4002
• Contact Jacuzzi Luxury Bath @ 800-288-4002
• Increase the blower intensity. NOTE: The system is
designed such that all air channels operate at the 4th
blower setting.
• Remove debris with a toothpick or tooth brush
• Turn on blower
• Reset GFCI; if it continues to trip, do not use the unit
• Consult a licensed electrician to correct
• Contact Jacuzzi Luxury Bath @ 800-288-4002
• If during a Auto-Dri™ cycle, water is coming in
contact with both sensors, the system is working as
designed and will continue to Auto-Dri™ until excess
water is expelled
• Remove any washcloth or toy that may be covering
the sensors
• Contact Jacuzzi Luxury Bath @ 800-288-4002
• Press Reset button on heater
• Turn on whirlpool
• Turn waterfall control knob counter-clockwise until
water flow is at the desired flow
• Use a thin, rigid and non-abrasive material (ie. credit
card) and gently swipe back and forth until debris is
cleared away from the waterfall opening
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