Solving Problems - HP Officejet 7612 Manual Del Usario

Solving problems

If you still have problems using fax after successfully
completing the fax test on page 5, follow the steps
below:
Cannot send but can receive faxes
Step 1: Perform a copy or scan to ensure that the
printer is working properly.
Step 2: Check the physical fax connections.
Step 3: Check if other fax devices can send to the
same phone number. The receiving fax device
might have blocked your phone number, or it
might be having technical problems.
Step 4: If the problem persists, print the Fax Error
Report and Fax Log (and if available, the caller
ID report and junk fax report), and then contact
HP for further help.
Cannot receive but can send faxes
Step 1: Check the fax settings on the printer.
Step 2: Check the physical fax connections.
Step 3: Check if other devices connected to the same
phone line can receive faxes. The phone line
might be faulty or the sending fax device might
be having problems sending faxes. You might
also want to check if you have blocked the
sender's phone number.
Step 4: Check the problem with the sender. If the
problem persists, print the Fax Error Report
and Fax Log (and if available, the caller ID
report and junk fax report), and then contact
HP for further help.
Cannot send and receive faxes
Step 1: Perform a copy or scan to ensure that the
printer is working properly.
Step 2: Check the physical fax connections.
Step 3: Check the fax settings on the printer.
Step 4: Check if other devices connected to this phone
line can send or receive faxes. There might be
a problem with the phone line.
Step 5: Reset the printer by turning off the printer and,
if possible, the main switch of the power supply.
Wait for a few seconds before turning on the
power again. Try to send or receive a fax on
the printer.
Step 6: If the problem persists, print the Fax Error
Report and Fax Log (and if available, the caller
ID report and junk fax report), and then contact
HP for further help.
Note: If you have subscribed to a voicemail
service on the same phone line used for faxing,
you will have to receive faxes manually.
Check the printer fax settings
● The Auto Answer feature is turned on for
the printer to receive fax automatically.
● If you have subscribed to a voicemail
service from the phone company or service
provider, ensure that the Rings to Answer
on the printer is set to be more than that
of the telephone answering machine. The
printer will monitor the line and decide if an
incoming call is a normal phone call or fax
call. If it is a fax call, the printer will start
a fax connection automatically. Otherwise,
you might have to receive the fax manually
by touching Fax.
● If multiple phone numbers are assigned to
the same physical phone line and the line is
shared by multiple devices, ensure that the
printer is set to the correct distinctive ring
setting for receiving faxes.
Check the physical fax connections
● Connect the phone cable from the port
labeled 1-LINE on the back of the printer to
the phone wall jack and connect a phone
cable from the port labeled 2-EXT on the
back of the printer to an extension phone.
From the extension phone, call the phone
number that failed to receive the faxes.
Note: If you were trying to fax to an external
number, be sure to include any required
access code or numbers prior to entering
the number. You might also need to add
a pause in the number to prevent the printer
from dialing too fast; to add a pause, touch
* repeatedly until a dash (-) appears on the
display.
● If you cannot make any outgoing calls
because no dial tone is detected or the line
is noisy, try using another phone cable in
place of the one connected to the 1-LINE
phone port, or move the printer to another
location which has a separate phone line
(if possible) and see if there are similar
problems.
● If you are in a digital phone environment
(such as FoIP, fax over VoIP), reduce the
fax speed and turn off the Error Code
Modulation (ECM) from the printer control
panel. If needed, contact your phone
company to find out if there are problems
with the phone line or to learn more about
the capabilities of the phone network.
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