Philips Onis 200 Manual De Instrucciones página 14

2uk onis suppl 19/07/01
Guarantee
Dear Customer,
Thank you for purchasing this Philips product which has been designed and
manufactured to the highest quality standards. If, unfortunately, something
should go wrong with this product Philips guarantees free of charge labour
and replacement parts irrespective of the country where it is repaired during
a period of 12 months from date of purchase (6 months for
replaceable/rechargeable batteries).This international Philips guarantee
complements the existing national guarantee obligations to you of dealers
and Philips in the country of purchase and does not affect your statutory
rights as a customer.
The Philips guarantee applies provided the product is handled properly for
its intended use, in accordance with its operating instructions and upon
presentation of the original invoice or cash receipt, indicating the date of
purchase, dealer's name and model and production number of the product.
The Philips guarantee may not apply if:
- the documents have been altered in any way or made illegible ;
- the model or production number on the product has been altered, deleted,
removed or made illegible ;
- repairs or product modifications and alterations have been executed by
unauthorised service organisations or persons ;
- damage is caused by accidents including but not limited to lightning, water
or fire, misuse or neglect.
Please note that the product is not defective under this guarantee in the
case where modifications become necessary in order for the product to
comply with local or national technical standards that apply in countries for
which the product was not originally designed and/or manufactured.
Therefore always check whether a product can be used in a specific country.
In case your Philips product is not working correctly or is defective, please
return your phone to the place of purchase or the Philips National Service
Centre. In the event you require service whilst in another country a dealer
address can be given to you by the Philips Consumer Help Desk in that
country.
In order to avoid unnecessary inconvenience, we advise you to read the
operating instructions carefully before contacting your dealer.
- Methods of Transport within the UK:
Please be aware whichever method of transport is chosen it is the
consumers' responsibility to package the faulty unit for return to a level
which prohibits accidental damage.
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Philips is not responsible for damage/loss caused during carriage to the
Service Centre.
Freepost: Please write the following address onto your package.This method
of transport will take 2-3 working days to reach the Service Centre.
NB: Philips recommend all parcels to be returned to the Philips Service
Centre be submitted over the counter at your Post Office and a proof of
postage requested.
Please note the Royal Mail insurance limit for lost/damage using the Freepost
service is £26. Upto £250 insurance and next day delivery can be obtained
via Royal Mail Special Delivery, however, the consumer will be responsible for
this cost.*
- Methods of Transport within IRELAND:
Please contact Philips Service Support , Dublin
IMPORTANT (For UK only):
For mobile phones please remove the SIM card from the product before it is
sent to the Philips Service Centre. Neither Philips nor its agents assumes
risk for the damage, unauthorised use/loss of your SIM card or the data
contained therein.
Please ensure the following are included when returning a genuinely faulty
product to the Philips Service Centre :
- Name.
- Return Delivery address.
- Daytime contact number.
- Proof of Purchase (copy)
- For DECT phones both handset and base have to be returned.
- Accessories : Power supply line cords.
- A brief description of the assumed fault
- Despatch note (if your phone has previously been exchanged).
Failure to include all the necessary information will cause delays in servicing
your phone.
Please allow 2-3 days from receipt at the service centre for your
replacement/repaired product to be returned to you. If an out of warranty
charge applies Philips shall contact you before the product is returned.
Philips shall pay for the return carriage on all in-warranty exchanges.
*Should you wish to return your products for service at your own cost (via a courier service or
Royal Mail Special Delivery) please ensure the items are suitably packed for transport and sent to
the following address:
Philips Service Centre
1 Great Central Way - Butlers Leap - Rugby - Warwickshire- CV21 3XH
For Philips Service Support in UK, (incl Channel Islands) please call 0870 900 9070 (Open during
normal business hours, excluding National holidays and weekends). For Philips Service Support in
Ireland please call 1850 304700
Additional Onis 200 handset
Philips Service Centre
FREEPOST (SCE10569)
RUGBY Warwickshire
CV21 1BR