Troubleshooting - Vollrath Dry Well Drop-ins Manual Del Operador

TROUBLESHOOTING

Problem Might be Caused By
Display not communicating with
drop-in because the USB cables are
disconnected or damaged.
Vollrath logo on control
panel does not illuminate
An issue with the electric power to the
when USB is plugged into
drop-in.
control panel.
Damage to the control panel.
A problem with internal components.
Display for one or more
Warming zone(s) may have turned off
warming zones on the
after 10 minutes because there is not
control panel is not
a pan(s) in the well(s).
illuminated.
The induction capsule(s) may not be
properly adjusted to accommodate
the depth of the pan.
Food pan may be too cold.
One or both warming zones may not
Pan is not heating.
be turned on.
The pan is not a Vollrath induction-
ready pan.
Damage to one of the induction
module risers.
Control panel setting might need to
be higher or the food may need to be
stirred more often.
Food temperature is
cooler than the setting on
The thermistor assembly may be
the control panel.
stuck or broken and is therefore not
making proper contact with the
bottom of the pan.
The thermistor assembly may be
Food temperature is stuck or broken and is therefore not
hotter than the setting. making proper contact with the
bottom of the pan.
Warming zone settings
Sync button was not pressed.
do not adjust together.
Warming zone settings
The Sync feature is in use.
do not adjust individually.
Power to the drop-in may have been
disrupted.
Settings do not return to
previous selections when
the drop-in is turned on.
Missing a step while setting the
defaults.
Induction capsules are
turned off, but the
Vollrath logo on the This is normal.
control panel is still
illuminated.
8
Course of Action
Check the USB cables on the back of the control box to make sure they are
connected.
Verify the equipment is plugged into an electrical outlet with the correct voltage,
and that is on its own separate circuit.
Contact an authorized service agent.
See "Insert Pans of Prepared Hot Food" on page 3.
Set the induction capsule risers to the correct position to match the pan(s). See
"Adjust the Induction Capsules to Accommodate the Pan(s)" on page 3.
Do not place a cool pan into the well. Food must be preheat to NSF safe
temperatures before placing the pan(s) into the well.
Check the control panel to make sure the zone(s) are turned on. See "Set the
Temperature or Power Level" on page 5.
Check the display. If it shows Bad Pan, replace with an Vollrath induction-ready
pan. For information about Vollrath induction-ready pans see "Insert Pans of
Prepared Hot Food" on page 3.
Order a replacement riser kit. Contact Vollrath.com.
See "Set the Temperature or Power Level" on page 5.
Remove the food pan(s). Inspect the thermistor assembly on the induction
capsule. Press and release the thermistor assembly (See "Features and Controls"
on page 2.) to verify it moves down and springs back into place. If it does not
push down or spring back, inspect the gasket around the thermistor assembly to
verify the gasket is in place and is free from food debris. Clean the area if food
debris is preventing the thermistor from moving. If the gasket is damaged or
missing, order a replacement part. See Vollrath.com.
Inspect the thermistor assembly on the induction capsule. If it is loose or fall out
of the induction capsule and cannot be snapped back into place, contact an
Authorized Service Agent for repair.
Refer to instructions above for checking the thermistor assembly.
See "Set the Temperature or Power Level" on page 5.
Settings will be saved when the user uses the control power button(s) to turn off
zones or the entire drop-in. However, the settings may not save if the power is
disrupted.
See "Use the Master On/Off button to Set Defaults" on page 6.
To turn off the illumination, unplug the drop-in from the electrical outlet.
Modular Induction Dry Well Drop-ins Operator's Manual