HP Officejet Pro Serie Guía De Instalación Inicial página 31

The device can send faxes, but
cannot receive faxes
The device cannot send faxes,
but can receive faxes
The display always shows
Phone Off Hook
The device is having problems
sending a manual fax
Fax tones are recorded on my
answering machine
The phone cord that came with
my device is not long enough
If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature
on the device is set to All Rings.
If Auto Answer is set to Off, or you have a voice mail service at the same phone number you use
for fax calls, you can only receive faxes manually.
If you have a computer dial-up modem on the same phone line with the device, check to make
sure that the software that came with your modem is not set to receive faxes automatically.
If you have an answering machine on the same phone line with the device:
• Check that the answering machine is working properly.
• Make sure your setup looks like the second example in Table 3-1 on page 11.
• Make sure the device is set to receive faxes automatically.
• Make sure the Rings to Answer setting is set to a greater number of rings than the answering
machine.
• Disconnect the answering machine and then try receiving a fax.
• Record a message that is approximately 10 seconds in duration. Speak slowly and at a low
volume when recording your message. Leave at least 5 seconds of silence at the end of the
voice message.
Other equipment that uses the same phone line might be causing the test to fail. You can
disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes,
then one or more of the other equipment is causing problems. Try adding them back one at a
time and rerunning the test each time until you identify which piece of equipment is causing the
problem.
The device might be dialing too fast or too soon. For example, if you need to access an outside
line by dialing "9," try inserting pauses as follows: 9-XXX-XXXX (where XXX-XXXX is the fax
number you are sending to). To enter a pause press Redial/Pause, or press the Space (#) button
repeatedly, until a dash (-) appears on the display.
You are using the wrong phone cord. See the first two issues under "The device is having
problems sending and receiving faxes" on page 26.
This possible solution applies only in the countries/regions that receive a 2-wire phone cord in
the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China,
Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
Make sure your setup looks like the first example in Table 3-1 on page 11.
If you are sending a fax manually from your phone that is connected directly to the device, you
must use the keypad on the telephone to send the fax.
See the fourth issue under "The device can send faxes, but cannot receive faxes" on page 27.
If the phone cord that came with the device is not long enough, you can use a coupler to extend
the length. You can purchase a coupler at an electronics store that carries phone accessories.
You also need another phone cord, which can be a standard phone cord that you might already
have in your home or office.
1. Using the phone cord supplied in the box with the device, connect one end to the coupler,
and then connect the other end to the port labeled 1-LINE on the back of the device.
2. Connect a second phone cord to the open port on the coupler and to the telephone wall
jack.
Solving fax problems (optional) 27