Additional Information; Warranty Term - WEG W01 Manual De Instalación, Operación Y Mantenimiento

6. ADDITIONAL INFORMATION

For further information about shipment, storage, handling, installation, operation and maintenance of
electric motors, access the website www.weg.net.
For special applications and operating conditions (for example, smoke extraction motors, totally enclosed
air over (TEAO), motors for high thrust applications, motors with brake) refer to the applicable manual on
the website www.weg.net or contact WEG.
When contacting WEG, please, have the full description of the motor at hand, as well as the serial number
and manufacturing date, indicated on the motor nameplate.

7. WARRANTY TERM

WEG Equipamentos Elétricos S/A, Motors Business Unit ("WEG"), offers warranty against defects in
workmanship and materials for its products for a period of 18 months from the invoice date issued by the
factory or distributor/dealer, limited to 24 months from the date of manufacture.
Motors of the HGF Line are covered for a period of 12 months from the invoice date issued by the factory
or distributor / dealer, limited to 18 months from the date of manufacture.
The paragraphs above contain the legal warranty periods.
If a warranty period is defined in a different way in the commercial/technical proposal of a particular sale,
that will supersede the time limits set out above.
The warranty periods above are independent of the product installation date and the startup.
If any defect or abnormal occurrence is detected during machine operation, the customer must
immediately notify WEG in writing about the occurred defect, and make the product available for WEG
or its Authorized Service Center for the period required to identify the cause of the defect, check the
warranty coverage, and perform the proper repairs.
In order for the warranty to be valid, the customer must be sure to follow the requirements of WEG's
technical documents, especially those set out in the product Installation, Operation and Maintenance
Manual, as well as the applicable standards and regulations in force in each country.
Defects arising from the inappropriate or negligent use, operation, and/or installation of the equipment,
non-execution of regular preventive maintenance, as well as defects resulting from external factors or
equipment and components not supplied by WEG, will not be covered by the warranty.
The warranty will not apply if the customer at its own discretion makes repairs and/or modifications to the
equipment without prior written consent from WEG.
The warranty will not cover equipment, components, parts and materials whose lifetime is usually shorter
than the warranty period. It will not cover defects and/or problems resulting from force majeure or other
causes not imputable to WEG, such as, but not limited to: incorrect or incomplete specifications or data
supplied by the customer; transportation, storage, handling, installation, operation and maintenance not
complying with the provided instructions; accidents; defects in the construction works; use in applications
and/or environments for which the machine was not designed; equipment and/or components not
included in the scope of WEG supply. The warranty does not include disassembly services at the buyer's
premises, product transportation costs and travel, lodging and meal expenses for the technical staff of the
Service Centers, when requested by the customer.
The services under warranty will be provided exclusively at WEG authorized Service Centers or at one
of its manufacturing plants. Under no circumstances will the warranty services extend the equipment
warranty period.
WEG's Civil Liability is limited to the supplied product; WEG will not be liable for indirect or consequential
damages, such as losses of profit and revenue losses and alike which may arise from the contract signed
between the parties.
6 | Low and High Voltage Electric Motors