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MYSTRATAHEAT.COM PORTAL TROUBLESHOOTING
How do I transfer my rooms from the old
MySTRATAHEAT Portal to the new Portal?
1. When you first log into the new site it will ask you to add a location.
You can call the location the area you live (e.g. "My City" or Home).
For people with multiple STRATA_HEAT™ Wi-Fi Thermostat's in different
locations (e.g. Home, Holiday Home, Office etc...) you will have to add
more than one location.
Once you have registered your location you will then need to pull your
rooms across from the old site to the new.
On the new portal click Profile, scroll down to Locations and click on the
cog symbol next to the name of your location.
A new page will come up with Rooms which should say 'No Rooms
Registered'. Click on the '+' icon in the Rooms box and you will be able
to use the tick boxes to add your old rooms.
My background image won't load on my STRATA_HEAT™
Wi-Fi Thermostat screen
1. This is done on the MySTRATAHEAT Homepage. Click the green cog for
settings and scroll to the bottom for Custom Background. Images must be
no larger than 2mb.
I cannot see my room in the new portal but can see it on
the old version of the portal
1. It may be that you were not the primary user of this thermostat
and someone else registered the thermostat and granted you access
to the account.
Whoever registered the device will have to transfer the thermostat to the
new portal and grant you access or ask the person who registered the
device to delete the room.
How do I switch from schedule mode to fixed
temperature mode?
1. On the MySTRATAHEAT homepage just below your location click
Schedule and you will now be able to select fixed temperature, which
will be defaulted to 69.8°F (21°C).
If you want to change the temperature the fixed temperature is set to
click Schedule on the MySTRATAHEAT homepage, scroll to the bottom of
the page and click Set Fixed Temperature.
The schedule on the portal is filled out for the whole day
but the thermostat is still heating
1. Problems can be created when a comfort period has been set to
cover a whole day (i.e. comfort periods back to back for the whole day).
To stop this from happening make sure there are gaps, of any length,
included into the schedule.
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