TROUBLESHOOTING
Troubleshooting
SERVICE INDICATOR
flashes in control panel display.
•
Verify condenser is clean.
•
Turn unit off at the control panel, then on. If indicator
continues to flash, contact Sub-Zero factory certified
service.
UNIT OPERATION
No lights or cooling.
•
Verify power is on.
•
Verify electrical power to unit and home circuit breaker
is on.
No lights.
•
Door may have been left ajar which has disabled lights
to eliminate excess heat. If lights are out, close door for
one hour. If lights are still out, contact Sub-Zero factory
certified service.
•
Cabinet lighting must be replaced by Sub-Zero factory
certified service.
Condensation forms inside unit.
•
Verify condenser is clean.
•
Verify door is closing properly.
•
Verify door has not been left ajar.
•
Verify door gasket does not have rips or tears. If it does,
contact Sub-Zero factory certified service.
High temperatures, unit runs excessively or unit giving off
too much heat.
•
Verify condenser is clean.
•
Verify door is closing properly.
•
Verify door has not been left ajar.
•
Increased ambient temperatures may cause compres-
sors to run longer.
•
If temperature display shows 7° and 12°, but is not
cooling, unit may be in showroom mode. Contact
Sub-Zero factory certified service.
ODOR
•
Unit should be cleaned before using for the first time.
This will clear any odors that may have been trapped
during shipping.
SERVICE
•
Maintain the quality built into your product by contacting
Sub-Zero factory certified service.
•
When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 4 for rating plate
location.
•
For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2.
Sub-Zero International Limited Warranty
FOR RESIDENTIAL USE
FULL TWO YEAR WARRANTY*
For two years from the date of original installation, this Sub-Zero product warranty covers all parts and
labor to repair or replace, under normal residential use, any part of the product that proves to be defec-
tive in materials or workmanship. All service provided by Sub-Zero under the above warranty must be
performed by Sub-Zero factory certified service, unless otherwise specified by Sub-Zero, Inc. Service will
be provided during normal business hours.
FULL FIVE YEAR SEALED SYSTEM WARRANTY
For five years from the date of original installation, this Sub-Zero product warranty covers all parts and
labor to repair or replace, under normal residential use, these parts that prove to be defective in materials
or workmanship: compressor, condenser, evaporator, drier and all connecting tubing. All service provided
by Sub-Zero under the above warranty must be performed by Sub-Zero factory certified service, unless
otherwise specified by Sub-Zero, Inc. Service will be provided during normal business hours.
For more information regarding your Sub-Zero product warranty, contact your authorized Sub-Zero dealer.
Warranties must comply to all country, state, city, local and or ordinance.
*Stainless steel (doors, panels, handles, product frames and interior surfaces) are covered by a limited
60-day parts and labor warranty for cosmetic defects.
*Replacement water filters and air purification cartridges are not covered by the product warranty.
Sub-Zero, Sub-Zero & Design, Sub-Zero & Snowflake Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, Wolf, Wolf & Design, Wolf
Gourmet, W & Design, red colored knobs, Cove, and Cove & Design are registered trademarks and service marks of Sub-Zero Group, Inc. and its subsidiaries. All other trademarks
are property of their respective owners in the United States and other countries.
|
subzero.com
7