7. Cleaning and care
1. Pull out the mains plug and let the appliance cool down for at least 2 hours.
2. Once it has cooled down, use a piece of kitchen towel to remove any fat or other residues
from the grill plates (1).
3. Remove the grill plates and fat drip tray as described in section 4. The dishwasher-safe
grill plates are non-stick coated. This makes them easier to clean and largely prevents
food residues from sticking. To extend the service life of the grill plates, and to ensure
that the coating is handled carefully, we recommend cleaning with water and a dishwash-
ing brush with the addition of detergent.
▪ Do not immerse the appliance in water; just wipe it down with a damp cloth and a
little detergent.
▪ Never use abrasive cleaners or hard cleaning pads. Even stubborn food residues can
be removed by soaking for a short time and then cleaning with a soft sponge or a
synthetic washing-up brush in warm soapy water.
▪ Never scratch, stir or cut the coating with sharp, hard objects.
▪ Only use utensils made of wood or heat-resistant synthetic materials.
▪ Do not use any oven sprays, non-stick sprays or similar products.
▪ The electrical contacts on the grill plates (1) and the base of the appliance (6) must be
completely dry before the appliance is reassembled.
4. Once the appliance is fully dry, reassemble it ready to be stored away in a dry environ-
ment.
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8. Troubleshooting
Problem
Potential cause
The appliance switches off
▪ The appliance was held
automatically during the
open for too long during
heating or cooking process.
cooking.
▪ No food was added after
the heating process was
completed.
▪ The food was not
removed at the end of
the cooking process.
The OK (E) display flashes
▪ Food not recognised:
and "pre-heating" lights up
meat or vegetables too
constantly in white after the
fine/thin.
food has been added.
Food has been placed in the
▪ The grill has not been
grill, but the cooking process
fully opened to put the
does not start.
food inside.
▪ Food is thicker than 4 cm
▪ Food not recognised as it
is too thin
No acoustic signal or all 4
▪ Failure of the appliance
LEDs on the right-hand side
▪ Product is blocked or is
are flashing.
being used in too cold
an environment
The appliance switches to
▪ Cooking process started
manual mode when a cook-
without preheating or
ing process is started. The M
before the end of the
and OK icons flash.
heating process. Manual
mode has been activated
automatically.
If the problem cannot be resolved, contact Customer Service (details given in section 3).
Solution
▪ Disconnect the mains plug, wait
1-2 minutes and start the process
again.
▪ You can start the cooking process
by confirming with OK (E).
▪ Open the grill completely and
then close it again
▪ The thickness of the food to be
grilled must not exceed 4 cm; if
necessary, slice the food in half
▪ You can start the cooking process
by confirming with OK (E)
▪ Disconnect and reconnect the
mains plug
▪ Remove the food. Select a new
programme and wait for the end
of the heating process
▪ Or leave the food on the grill and
monitor exactly when the desired
degree of cooking is reached
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