LG WM3360HVCA Manual Del Propietário página 24

T roubleshooting guide
❋ This washing machine is equipped with automatic safety functions which detect and
diagnose faults at an early stage and react appropriately.
When the machine does not function properly or does not function at all, check the
following points before you contact your service provider.
Problem
Rattling and
clanking noise
Thumping sound
Vibrating noise
Water leaking
around washer
Excessive
sudsing
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Possible Causes
• Foreign objects, such as
keys, coins, or safety pins,
may be in drum or pump.
• Heavy wash loads may
produce a thumping sound.
• Washer load may be out of
balance.
• Shipping bolts and/or
packaging materials not
removed.
• Wash load may be unevenly
distributed in the drum.
• Not all leveling feet are
resting firmly on the floor.
• Floor not rigid enough.
• Fill hose connection is loose
at tap or washer.
• House drain pipes are
clogged.
• Too much detergent or
incorrect detergent.
Solutions
• Stop washer and check drum and drain
filter for foreign objects. If noise continues
after washer is restarted, call for service.
• This is normal. If sound continues, washer
is probably out of balance. Stop and
redistribute wash load.
• Stop and redistribute wash load.
• See Installation Instructions for removing
shipping bolts and packaging.
• Stop washer and rearrange wash load.
• Adjust the leveling feet. Make sure all four
feet are in firm contact with the floor while
the washer is in the spin cycle with a load.
• Make sure that the floor is solid and does
not flex. Refer to "Flooring" in the
Installation section.
• Check hoses. Check and tighten hose
connections.
• Unclog drain pipe. Contact a plumber if
necessary.
• Reduce detergent amount or use low-
sudsing detergent.