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Common faults
The machine cannot be turned on
The machine stopped suddenly
during operation
The auger has been scratched
Very little juice is extracted
There is a lot of water in the pulp
The screen wiper basket does not
rotate during operation
The juicing bowl shakes slightly
when the machine is turned on
The safety lid cannot be opened
after juicing
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Common faults
Check if the plug has been plugged in properly.
Check if the juicing has been fitted properly.
Is the machine clogged from excessive feeding (too
many pieces or pieces too large)? Turn the switch
knob to the "Reverse" position and allow the machine
to run in the reverse mode for 5 seconds.
If you are unable to resolve the problem after trying
the above, get in touch with our customer service.
The gap between the auger and screen is very small;
avoid running an empty machine as far as possible.
Water content varies between different fruits and
vegetables.
Fruits and vegetables also produce less juice when
they lose their freshness.
When juicing hard fruits and vegetables, check that
the adjustment lever is in the "Open" position
When juicing soft fruits and vegetables, check that
the adjustment lever is in the "Closed" position.
Check if the gear at the base of the juicing bowl has
detached.
Slight shaking of the juicing bowl during operation
is normal.
There could be too much residual pulp in the
machine, or the fruits being juiced may have
hard pits, etc. Turn the switch knob to the "Reverse"
position and allow the machine to run in the reverse
mode for a few cycles, and then try again.
If you are unable to resolve the problem after trying
the above, get in touch with our customer service.
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