Troubleshooting - Alcatel POP4 PLUS Manual Del Usuario

• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand, excess
dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts;
• Damage as a result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than
this printed limited warranty or the mandatory warranty provided by your
jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates
be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those damages
can be disclaimed by law. Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitation on the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support: In United States please call, (855) 368-0829 or go to
www.alcatelonetouch.us for technical support. In Canada please call, (855)
844-6058 or go to www.alcatelonetouch.ca for technical support. We have
placed many self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service. In the case that
your wireless device is no longer covered by this limited warranty due to time
or condition, you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create
a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner's return address
(No PO Boxes accepted), wireless carrier's name, alternate daytime phone
number, and email address with a complete problem description. Only ship the
device. Do not ship the SIM card, memory cards, or any other accessories such
as the power adapter. You must properly package and ship the wireless device
to the repair center. TCL Communication Ltd. is not responsible for devices
that do not arrive at the service center or are damaged in transit. Insurance
is recommended with proof of delivery. Upon receipt, the service center will
verify the warranty conditions, repair, and return your device to the address
provided in the RMA. Check the warranty repair status by going online with the
RMA number on the web portal.
88
14

Troubleshooting .................................

Before contacting the service center, you are advised to follow the instructions
below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may affect its
performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone's
software. To open Updates, go to Settings > About phone > Updates.
Touch and the phone will search for the latest software. If you want to
update the system, touch the
to complete the upgrade. Now your phone will have the latest software
version. You should turn on data connection or Wi-Fi before searching for
updates. Auto-check settings are also available. If you have chosen auto-check
when the system discovers the new version, a dialog will pop up to choose
download or ignore, the notification will also appear in the status bar.
Don't change your default storage location while FOTA is downloading or
updating to avoid errors in locating the correct update packages.
• Use Factory data reset and Mobile Upgrade tool to perform phone formatting
or software upgrading (to reset factory data, hold down the Power key and
the Volume up key at the same time under power off mode). ALL User phone
data: contacts, photos, messages and files, downloaded applications will be
lost permanently. It is strongly advised to fully back up the phone data and
profile via Smart Suite before doing formatting and upgrading.
• Please pay attention that after Factory data reset is performed you may be
requested to enter Google account credentials* that were used on this device
before Factory reset. Otherwise, you will not be able to use the device. If you
don't remember your Google account credentials please complete Google
account recovery procedure. In case you don't succeed in it - please apply
to authorized repair center, but remember that it will not be regarded as
warranty case.
* Applicable for Android OS versions starting from 5.1.
and carry out the following checks:
button, and when that's finished, touch
89