Alcatel POP4 PLUS Manual Del Usuario página 48

I can't find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/Down
key.
• Check the network strength.
I am unable to use the features described in the manual
• Check with your carrier to make sure that your subscription includes this
service.
• Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number can't be dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or save
the files in the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network carrier to check service availability.
I can't access my voicemail
• Make sure your carrier's voicemail number is correctly entered in "Voicemail
number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network carrier to check service availability and check MMS
parameters.
• Verify the server center number or your MMS profile with your carrier.
• The server center may be swamped, try again later.
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SIM card PIN locked
• Contact your network carrier to obtain the PUK code (Personal Unblocking
Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been
activated.
• Check that you have marked the checkbox of USB debugging.
• Check that your computer meets the requirements for Smart Suite Installation.
• Make sure that you're using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other
users.
• Make sure that the two phones are within Bluetooth's detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3.5 hours).
• After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their
auto-check interval.
• Exit background-running applications if they are not being used for a long
time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
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