Gigaset E630-E360A / Turtle LUG - USA en / A31008-XXXXX-XXXX-X-XX / appendix.fm / 3/27/15
Questions and answers
If you have any queries about the use of your telephone, suggested solutions are available on
our web-site at
www.gigaset.com/service
The table below also lists steps for troubleshooting.
You are not sure whether your device is equipped with an integrated answer machine.
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Open the answer machine menu: v
Your device is equipped with an integrated answer machine if the submenu Activation is available.
The display is blank.
1. The handset is not activated.
¥
Hold down a.
2. The battery is empty.
¥
Charge the battery or replace it (
3. The key and display lock is activated.
¥
Hold down the hash key
"
"
No Base
1. The handset is outside the range of the base.
¥
Move the handset closer to the base.
2. The base is not activated.
¥
Check the base power adapter.
3. The base's range is reduced because Maximum Range is deactivated.
¥
Activate Maximum Range (
"Please register handset" or "Place handset in base" flashes on the display.
The handset has not yet been registered or was de-registered due to the registration of an additional handset
(more than six DECT registrations).
¥
Register the handset again (
Your settings are not accepted.
¥
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Ensure that you have set the Profile Personal before you make changes to the device settings
(
page 43).
The handset does not ring.
1. The ringtone is deactivated.
¥
Activate ringtone (
2. Call forwarding is set.
¥
Deactivate call forwarding (
3. The phone does not ring if the caller has withheld his number.
¥
Activate the ringtone for unknown calls (
4. The phone does not ring during a specific period or for certain numbers.
¥
Check time control for external calls (
You cannot hear a ringtone/dialling tone from the fixed line network.
The phone cord supplied has not been used or has been replaced by a new cord with the wrong pin
connections.
¥
Please always use the phone cord supplied or ensure that the pin connections are correct when
purchasing from a retailer (
Error tone sounds after system PIN prompt.
¥
You have entered the wrong system PIN.
Repeat the process, reset the system PIN to 0000 if required (
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FAQ
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flashes on the display.
¢
¢
page 36).
¢
page 26).
¢
¢
page 57).
First steps for troubleshooting.
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OK
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page 7).
page 30) or reduce the distance between the handset and base.
page 42).
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page 27).
¢
page 27) .
¢
page 29).
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