Product Warranty - Xerox Phaser 6510 Manual De Instrucciones

Product Warranty

Xerox warrants that the Phaser 6510 / WorkCentre 6515 and their Consumables, Routine Maintenance
Items, and Options/Upgrades (related items) will be free from defects in materials and workmanship for the
periods set out below:
Product: a period of one (1) year from the date of shipment.
Consumable (ink and toner): until original ink or toner is consumed. (The item is not covered once the
low or end of life message appears.)
Routine Maintenance Items (for specific examples refer to the product's documentation): the period
of the remaining product warranty or 90 days from date of installation of the maintenance item,
whichever is greater, except where longer periods are required by law. (These items are not covered
once the end of life message appears.)
Options/Upgrades (such as memory, high-capacity feeder, etc.): the period of the remaining product
warranty or 90 days from the date of purchase, whichever is greater, except where longer periods are
required by law.
Accessories (such as carts, dust covers, cleaning kits, etc.): 90 days from the date of purchase except
where longer periods are required by law.
If the product proves defective during the warranty period, Xerox, at its option, will:
(1) repair the product by means of telephone support or on-site service at no charge for parts or labor,
(2) replace the product with a new product or a comparable product of similar age, value, and/or capability,
or
(3) refund the amount paid for the product, less a reasonable allowance for usage, upon its return.
Xerox recommends the Customer first utilize support materials shipped with the product, product diagnostics,
information contained on the web, and email support. If unsuccessful, to obtain service under this warranty
the Customer must notify Xerox Telephone Support or its authorized service representative of the defect
before the expiration of the warranty period. Customers will provide appropriate assistance to Telephone
Support personnel to resolve issues.
If telephone support is unsuccessful, Xerox or its authorized service representative will provide warranty repair
at Customer's site without charge as provided below.
• Service is available within the customary service area in the United States, Canada, Austria, Belgium,
Finland, France, Germany, Greece, The Netherlands, Ireland, Italy, Luxembourg, Norway, Portugal,
Denmark, Spain, Sweden, Switzerland, and United Kingdom for products purchased in these countries.
• Outside the above-mentioned countries, service is available within the customary service area in the
country of purchase.
Xerox reserves the right to charge for service in exceptional cases.
A description of the customary on-site service area may be obtained from the local Xerox Customer Support
Center or authorized Xerox distributor. On-site service is at Xerox' or its authorized service representative's
sole discretion.
If the Customer's product contains features that enable Xerox or its authorized service representative to
diagnose and repair problems with the product remotely, Xerox may request that the Customer allow such
remote access to the product.
Xerox Phaser 6510
® ®
Xerox WorkCentre
®
Warranty – English – 2
6515
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