Remedy Of Faults; Malfunction Table - Oase FM-Master WLAN Instrucciones De Uso

- EN -
8

Remedy of faults

8.1

Malfunction table

Malfunction
The WLAN connection is not established alt-
hough the network name is displayed in the
WLAN settings.
The InScenio FM-Master WLAN is not reacting
to commands.
The dimmer is not functioning.
The InScenio FM-Master WLAN switches at
the wrong time.
The added OASE device with wireless controls
is not reacting to commands.
The added EGC device is not reacting to com-
mands.
No connection between EGC device and
InScenio FM-Master WLAN EGC.
80
Cause
The smartphone/tablet cannot update the entered
connection data for the network.
The WLAN standard set in the router is not compa-
tible with the InScenio FM-Master WLAN.
WLAN/WiFi on the smartphone/tablet is deacti-
vated.
Sources of interference between the smart-
phone/tablet and InScenio FM-Master WLAN
Too large a distance between the smart-
phone/tablet and the InScenio FM-Master WLAN
The WLAN antenna of the InScenio FM-Master
WLAN has become loose or is not connected.
The WLAN antenna on the InScenio FM-Master
WLAN is not correctly aligned.
The power supply of the InScenio FM-Master
WLAN is interrupted.
The receiver in the InScenio FM-Master WLAN is
defective.
The "FM-Master" app is outdated.
The operating system of the smartphone/tablet is
outdated.
The fine-wire fuse has tripped.
• A non-dimmable device has been connected to
the socket with dimmer function.
• The maximum permissible connected load has
been exceeded.
The system time of the InScenio FM-Master WLAN
does not correspond to the actual time.
There is too large a distance between the device
and the InScenio FM-Master WLAN for the 433.92-
MHz wireless control.
The data cable is interrupted.
The EGC device has no power supply
The data cable is interrupted.
The EGC device has no power supply
Remedy
iOS:
• Select the network and touch .
• Touch "Ignore this network" to remove
the network.
• Then establish a connection with the net-
work again.
Android:
• Select the network and touch "Remove"
to remove the network.
• Then establish a connection with the net-
work again.
The InScenio FM-Master WLAN only sup-
ports the WLAN standard 802.11b.
The InScenio FM-Master WLAN EGC sup-
ports the WLAN standard 802.11n+g+b
• If necessary, select the correct WLAN
standard on the router (see router opera-
ting manual)
Activate WLAN/WiFi on the smart-
phone/tablet and establish a connection to
the InScenio FM-Master WLAN.
• Reduce the distance between the smart-
phone/tablet and the InScenio FM-Master
WLAN.
• Select a different location for operating by
smartphone/tablet.
• Ensure that there are no obstructions bet-
ween the InScenio FM-Master WLAN and
smartphone/tablet.
• For a direct WLAN connection (access
point) between the InScenio FM-Master
WLAN and smartphone/tablet, select a
different WLAN channel (→ "Settings"
screen).
• Reduce the distance, do not exceed the
max. range of 80 m.
• Use an off-the-shelf repeater to increase
the range.
Connect the WLAN antenna, tighten and
align in the direction of the smart-
phone/tablet and router.
Align the WLAN antenna in the direction of
the smartphone/tablet and router.
Connect it to the power supply.
• The green LED is lit.
• The green LED flashes when the WLAN
connection is established.
Contact the OASE service.
Install the latest version of the "FM-Master"
app on your smartphone/tablet.
Update the operating system.
• Replace the fuse with a new one
(→ Technical data).
• Only connect suitable units to the socket
with dimmer function.
• Adhere to the maximum permissible con-
nected load.
Update the system time to the time on the
operating device. (→ Updating the system
time)
Reduce the distance between the InScenio
FM-Master WLAN and the OASE device, do
not exceed the max. range of 80 m.
Check the EGC connections.
Connect it to the power supply.
Check the EGC connections.
Connect it to the power supply.