Section 5: Troubleshooting / Quick Reference Guide
General Troubleshooting
Problem
Engine will not crank.
Engine cranks but will
not start.
Engine starts hard and
runs rough.
Generator is set to OFF,
but the engine continues
to run.
No AC output from
generator.
No transfer to standby
after utility source
failure.
Unit consumes large
amounts of oil.
* Contact an Independent Authorized Service Dealer for assistance.
Owner's Manual for 60 Hz Synergy Generator™
Table 5-1. General Troubleshooting
Cause
1. Fuse blown.
2. Loose, corroded or defective battery cables.
3. Defective starter contact.
4. Defective starter motor.
5. Dead battery.
1. Out of fuel.
2. Defective fuel solenoid (FS).
3. Open Wire 14 from engine control board.
4. Defective spark plug(s).
5. valve clearance out of adjustment.
1. Air cleaner plugged or damaged.
2. Defective spark plug(s).
3. Fuel pressure incorrect.
4. Fuel selector in wrong position.
1. Controller wired incorrectly
2. Defective control board.
1. Main line circuit breaker is in the OFF (or
OPEN) position.
2. Generator internal failure.
1. Main line circuit breaker is in the OFF (or
OPEN) position.
2. Defective transfer switch coil.
3. Defective transfer relay.
4. Transfer relay circuit open.
5. Defective control logic board.
1. Engine over filled with oil.
2. Engine breather defective.
3. Improper type or viscosity of oil.
4. Damaged gasket, seal or hose.
Troubleshooting / Quick Reference Guide
Correction
1. Correct short circuit condition by
replacing 7.5 Amp fuse in generator control panel.
2. Tighten, clean or replace as necessary.*
3. *See #2.
4. *See #2.
5. Charge or replace battery.
1. Replenish fuel / Turn on fuel valve.
2. *
3. *
4. Clean, re-gap or replace plug(s).
5. Reset valve clearance.
1. Check / replace air cleaner.
2. Clean or replace spark plug.
3. Confirm fuel pressure to regulator is 10–12 in. water
column (19–22 mm mercury) for LP, and 3.5–7 in.
water column (9–13 mm mercury) for natural gas.
4. Turn fuel conversion valve to correct position.
1. *
2. *
1. Reset circuit breaker to ON (or CLOSED).
2. *
1. Reset circuit breaker to ON (or CLOSED).
2. *
3. *
4. *
5. *
1. Adjust oil to proper level.
2. *
Engine Oil Requirements
3. See
4. Check for oil leaks.
.
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