Ecode/Active
LED
Alarm
1057 VSCF
RED
Overvoltage
1058 VSCF DC
RED
Undervoltage
1059 VSCF
RED
Field Loss
1061 VSCF
RED
Field Loss
1060 Big Fan Failure RED
1065 Overfrequency
RED
Owner's Manual for 60 Hz Synergy Generator™
Table 5-2. Synergy Troubleshooting
Problem
Things to
Check
Unit shuts down
Check the
during operation
LEDs/Screen
or starting.
for alarms.
Unit shuts down
Check the
during operation
LEDs/Screen
or starting.
for alarms.
Unit shuts down
Check the
during starting.
LEDs/Screen
for alarms.
Unit shuts down
Check the
during operation.
LEDs/Screen
for alarms.
Unit shuts down
Check the
during operation.
LEDs/Screen
for alarms.
Unit shuts down
Check the
during operation.
LEDs/Screen
for alarms.
Troubleshooting / Quick Reference Guide
Possible Causes/Solution
Probable causes are:
1) The generator has been overloaded. Remove load and
attempt to restart unit.
2) Generator has started into a severe load. Manually
operate transfer switch back to utility position and try to
restart unit. If problem persists, remove load and attempt
to restart unit again.
The DPE winding supplies this voltage.
1) Alternator damage. Contact an Independent Authorized
Servicing Dealer.
Unit detects no output voltage while starting.
1) Alternator damage. Contact an Independent Authorized
Servicing Dealer.
Unit detects loss of output voltage while running.
1) Alternator damage. Contact an Independent Authorized
Servicing Dealer.
This alarm occurs when the AVR electronics temperature
exceeds 158 °F (70 °C). Possible causes are:
1) AVR filter faulty. Replace AVR filter.
2) Intake or exhaust air path is blocked. Check intake and
exhaust.
3) The BIG fan is not running (only runs when the engine
is running). KEEP FINGERS AWAY FROM FAN
HOUSING— PERSONAL INJURY CAN OCCUR IF FAN
IS RUNNING. Contact an Independent Authorized
Servicing Dealer.
4) Air leak in AVR enclosure. Contact an Independent
Authorized Servicing Dealer.
5) Engine running too hot. Inspect air intake and exhaust.
6) Ambient temperature has risen above 60 ºF (15.6 °C).
Derate the generator output per specifications.
If message is displayed when generator is stopped, also
check SMALL fan. Small fan RUNS for 60 minutes after
generator is stopped and keeps electronics cool during
heat soak.
Probable causes are:
1) Overload. Remove load and attempt to restart unit.
2) RPM sensor has failed. Contact an Independent
Authorized Servicing Dealer.
3) Stepper motor problem. Contact an Independent
Authorized Servicing Dealer.
33