English
22
Problem
I cannot connect my
Wake-Up Light to my
home-Wi-Fi network,
what should I do?
Connecting my
connected Sleep & Wake-
Up Light to a Wi-Fi guest
network does not work.
How do I remove my
personal Wi-Fi settings
and alarms from the
connected Sleep & Wake-
Up Light?
I want to connect my
new smartphone to my
connected Sleep & Wake-
Up Light. What do I need
to do?
Solution
If you cannot connect your Wake-Up Light to your home Wi-Fi network and still
see the flashing icon for access point mode
issues:
1. Wrong password. Make sure that you entered the correct Wi-Fi network
password and try again.
2. Is your router suitable for connection with your Wake-Up Light? Your router
must have a 2,4 GHz band to communicate with the appliance. For the first
time setup make sure your mobile phone and the appliance are both
connected to the same 2,4 GHz Wi-Fi network, otherwise you will not be able
to connect the appliance and your mobile phone. The appliance cannot
connect to a 5 GHz network. Temporarily switch off the 5 GHz network to
connect the appliance to 2,4 GHz network. Afterwards you can switch on the 5
GHz network again.
3. Check the signal strength of the Wi-Fi. If the signal is weak, the appliance
cannot connect properly. Move the appliance closer to the router to make sure
that a good Wi-Fi signal is available.
If the previous steps do not solve the issue, consider the following:
1. Go back to default settings by pressing the end of a paperclip into the reset
button on the back of the appliance (see 'General description'). This reset will
remove all personal settings.
2. If the previous steps are not the issue, contact the Philips Consumer Care
Center in your country.
Using your appliance within a guest network is not supported. Please set up
your appliance within a regular Wi-Fi network.
Go back to default settings by pressing the end of a paperclip into the reset
button on the back of the appliance (see 'General description').
If your mobile phone is still connected to the Sleep & Wake-Up Light, first
remove the connection in the app in the 'more' tab by selecting 'Forget device'.
Please install the app again on your new mobile phone. Indicate in the app that
you already installed the connected Sleep & Wake-Up Light and follow the
instructions in the app.
, it could be one of following