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Error Codes

Message
What It Means
The sample is too small
1. Follow your healthcare professional's advice to
There may be a problem
with the test strip
Meter error
Very low blood glucose
lower than 20 mg/dL
2. Perform a control solution test using a new
3. If the control solution result is out of range or the
19
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ART22813-003_rev-A.indd 19-20
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What To Do
treat low blood glucose if you have symptoms
such as:
Weakness
Shakiness
Sweating
Headache
Confusion
test strip. If the test results are within the range
printed on the test strip vial, retest using blood
and a new test strip.
error reappears, contact Customer Care.
Message
What It Means
There may be a problem
1. Follow your healthcare professional's advice to
with the test strip
treat high blood glucose if you have symptoms
such as:
Meter error
Fatigue
Very high blood glucose
Excess urination
higher than 500 mg/dL
HIGH control solution
2. Perform a control solution test using a new
was applied when the
test strip. If the test results are within the range
temperature was too
printed on the test strip vial, retest using blood
cold. (Applies only to
and a new test strip.
control solution labeled
3. If the control solution result is out of range or the
as HIGH).
error reappears, contact Customer Care.
What To Do
Thirst
Blurry vision
20
11/9/16
1:28 PM

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