Error Codes
Message
What It Means
•
The sample is too small
1. Follow your healthcare professional's advice to
•
There may be a problem
with the test strip
•
Meter error
•
Very low blood glucose
lower than 20 mg/dL
2. Perform a control solution test using a new
3. If the control solution result is out of range or the
19
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What To Do
treat low blood glucose if you have symptoms
such as:
•
•
Weakness
Shakiness
•
•
Sweating
Headache
•
Confusion
test strip. If the test results are within the range
printed on the test strip vial, retest using blood
and a new test strip.
error reappears, contact Customer Care.
Message
What It Means
•
There may be a problem
1. Follow your healthcare professional's advice to
with the test strip
treat high blood glucose if you have symptoms
•
such as:
Meter error
•
•
Fatigue
Very high blood glucose
•
Excess urination
higher than 500 mg/dL
•
HIGH control solution
2. Perform a control solution test using a new
was applied when the
test strip. If the test results are within the range
temperature was too
printed on the test strip vial, retest using blood
cold. (Applies only to
and a new test strip.
control solution labeled
3. If the control solution result is out of range or the
as HIGH).
error reappears, contact Customer Care.
What To Do
•
Thirst
•
Blurry vision
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