PROBLEM
There is no juice pouring out
of the Bowl.
My sorbet is very soupy/
gooey.
My sorbet is very
crystalized and icy.
The components won't
detach after making sorbet.
My frozen food is not being
processed by the auger.
The Auger, Strainer/Dessert
Drum, Rotating Basket
and Bowl are jammed after
using the Platino Plus.
• Open the drip stopper.
• You have thawed your food for too long. Place
your food back in your freezer until frozen, and
then thaw for less time.
• You have not thawed your food for long
enough. Let your foods thaw for a few
additional minutes.
• Run the Platino Plus in reverse for 3-5 seconds
to dislodge any jams. Attempt to disassemble
or repeat as needed.
• Your food is not sufficiently thawed. Detach
the Food Chute and remove any unprocessed
foods from the bowl.
• Put the food chute back onto the unit, hit
reverse (Rev) for 3 to 5 seconds. This process
should dislodge all components. Repeat as
needed.
16
SOLUTION