Troubleshooting Guide - American Standard H2Optimum 288AA Instrucciones De Instalación

* for SINGLE FLUSH Models ONLY
** for DUAL FLUSH Models ONLY
*** for ADA DUAL FLUSH Models ONLY
Problem Possible Cause
Does not a. Water supply valve closed.
flush b. Supply line blocked.
*c. Flush valve chain too loose or disconnected.
**c. Push button requires adjustment.
d. Sand or debris lodged in water control.
***e. Paddle not fully depressed
Poor or a. Bowl water level too low.
sluggish
flush b. Supply valve partly closed.
c. Partially clogged trapway and/or drain pipe
and/or vent.
d. Supply pressure too low.
Toilet leaks a. Poor supply line connection.
b. Poor bowl to tank/floor connection.
Toilet does a. Flapper seal leaking or deformed.
not shut off
b. Sand or debris lodged in water control.
*c. Flush valve chain too tight, holding flapper open.
Toilet bowl a. Wax ring not fully compressed.
rocks after b. Floor not level.
installation
In the United States:
American Standard Brands
1 Centennial Ave
Piscataway, New Jersey 08854
Attention: Director of Customer Care
For residents of the United States, warranty
information may also be obtained by calling
the following toll free number: (800) 442-1902
www.americanstandard.com

TROUBLESHOOTING GUIDE

Corrective Action
a. Open valve and allow water to fill tank.
b. Shut off water supply, disconnect supply line and inspect all gaskets
and washers. Reassemble.
*c. Readjust chain length as required. See Step 12.
**c. Install Push Button Rods for 2-7/8" (75mm) extended length. See Step 10.
*d. Shut off water supply. Remove cap and clean as per Fluidmaster
maintenance instructions at:
www.americanstandard-us.com/enews/fluidmasterguide.pdf
**d. Shut off water supply. Remove supply line, remove & clean inlet port filter.
***e. To ensure that the proper function is achieved, push the desired paddle full
stroke and quickly release.
a. Check that refill tube is connected to water control and
inserted into overflow tube without being kinked or damaged.
b. Open supply valve fully. Be sure that proper supply tube size is used.
c. Remove obstruction. Consult a plumber if necessary.
d. Normal supply pressure must be at least 20 psi.
a. Review Steps 9a and 9b of installation procedure.
b. Review Steps 1 through 7 of installation procedure.
a. Clean debris from seal surface. Replace flapper seal as needed.
*b. Shut off water supply. Remove cap and clean as per Fluidmaster
maintenance instructions at:
www.americanstandard-us.com/enews/fluidmasterguide.pdf
**b. Shut off water supply. Remove supply line, remove & clean filter inlet port.
*c. Readjust chain length as needed. See Step 12.
a. Retighten bowl-to-floor knobs.
b. Use toilet shims and /or place a bead of caulk around the base of the toilet.
In Canada:
AS Canada, ULC
5900 Avebury Rd.
Mississauga, Ontario
Canada L5R 3M3
Toll Free: (800) 387-0369
www.americanstandard.ca
- 6 -
In Mexico:
American Standard B&K Mexico
S. de R.L. de C.V.
Via Morelos #330
Col. Santa Clara
Ecatepec 55540 Edo. Mexico
Toll Free: 01-800-839-1200
www.americanstandard.com.mx
73 014 16- 10 0 Rev. N 5 /18