Troubleshooting - Kohler K-10949 Guia Del Usuario

Five Year Limited Warranty (cont.)
original consumer purchaser only, and excludes product damage due
to installation error, product abuse, or product misuse, whether
performed by a contractor, service company, or the consumer.
This is Kohler Co.'s exclusive written warranty.
*Never use cleaners containing abrasive cleansers, ammonia, bleach,
acids, waxes, alcohol, solvents or other products not recommended
for chrome. This will void the warranty.

Troubleshooting

• This troubleshooting guide is for general aid only. The steps are
recommended rather than required. This guide should provide an
indication of the probable fault and a suggested correction. For
warranty service, contact your dealer or wholesale distributor.
• For Replacement Parts, call the Kohler Customer Care Center at
1-800-4-KOHLER from 7 AM to 6 PM Central Standard Time or
order online 24 hours at www.kohler.com.
• All work should be performed by properly qualified or licensed
personnel as required by local codes.
Symptom Probable
Cause
1. No flow. A. Water not
turned on.
B. Loose
connection.
C. Wires are
pinched or
damaged.
1104277-5-B
Recommended Action
• Verify that the water supply is
turned on and that water
pressure is at a minimum of 20
psi (1.4 bars).
• Verify that the control stop is
fully in the open position.
• Remove the valve cover.
• Check the connection from the
sensor to the solenoid.
• Remove the valve cover.
• Inspect the wires for cuts or
damage.
• If required, order a new
solenoid or a new sensor
assembly.
• Verify that both wires are
tucked inside the cover before
reassembling.
18 Kohler Co.