Warranty; Scope Of The Warranty - Thermor AEROMAX ACCESS Serie Manual

Presentation

1. Scope of the warranty

This warranty excludes malfunctions due to:
• Abnormal environmental conditions:
• Various damages caused by shocks or falls during handling after leaving the factory.
• Installing the appliance in a location subject to freezing or bad weather (moist, harsh environment
or poorly ventilated).
• Using water with hardness criteria as defined in DTU Plumbing 60-1 addendum 4 hot water
(chlorides, sulphates, calcium, resistivity and TAC).
• Water with a Th <8 °f.
• Water pressure above 0.5 MPa (5 bar).
• Power supply with significant surges (main supply, lightning etc.).
• Damages resulting from problems that could not be detected due to the choice of the installation
location (difficult access) and which could have been avoided by immediate repair of the appliance.
• An installation that is not in compliance with regulations, standards and best practices, including:
• Safety unit removed or not functioning (pressure reducer, check valve or other valve, etc. placed
upstream of the safety unit).
• No safety unit or incorrect installation of a new safety unit in compliance with standard NF EN 1487,
change of its calibration, etc.
• No sleeves (cast iron, steel or insulating) on hot water connection pipes which could lead to
corrosion.
• Faulty electrical connection: not in compliance with NFC 15-100, improper grounding, insufficient
cable length, connection with flexible cables without metal ends, failure to comply with the wiring
diagrams as recommended by the manufacturer.
• Turning on the power to the appliance before filling it (dry heating).
• Positioning the appliance not in compliance with the instructions in the user guide.
• External corrosion due to poor water tightness of the piping.
• Installation of a domestic hot water recirculation system.
• Incorrect configuration in the case of a ducted installation.
• Ducting configuration does not meet our recommendations.
• Improper maintenance:
• Abnormal scaling of heating components or safety units.
• No maintenance of the safety unit resulting in overpressure.
• No cleaning of the evaporator and condensate drainage.
• Alteration of the original equipment, without contacting the manufacturer or using spare parts not
referenced by the manufacturer.
An appliance with suspected damage must remain in-situ for expert assessment. The owner must
inform their insurer.
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Installation

Warranty

Use Maintenance Warranty