Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
WARNING
Disconnect electrical supply before performing maintenance to the carpet cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM
Unplugged at wall outlet.
The cleaner will
Defective wall outlet.
not run.
The motor is damaged.
Dirty water tank is not installed
correctly.
Poor job of dirt
Dirty water tank is full.
pick-up.
The flexible hose is clogged.
Dirty water tank is full.
Dirty water tank is not installed
Water escapes
correctly.
from the cleaner.
Clean water tank is not installed
correctly.
Clean water tank is empty.
Clean water tank is not installed
correctly.
The cleaner will
not dispense.
The cleaner is overheated.
Hose nozzle will
not spray after
Air is trapped in the pump and
filling the clean
hose.
water tank.
Dirty water tank is full.
Motor noise
The flexible hose is clogged.
becomes
high-pitched.
The float in the dirty water tank
has been activated.
TROUBLESHOOTING
POSSIBLE CAUSE
Plug in firmly.
Check with a good appliance or lamp. Be sure
the power cord plug is fully plugged into a
good wall outlet.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Check the dirty water tank for correct
installation. Ensure it is installed in place.
Empty the dirty water tank.
Clean the hose. Follow instructions on page 15.
Empty the dirty water tank.
Check the dirty water tank for correct
installation. Ensure it is installed in place.
Check the clean water tank for correct
installation. Ensure it is installed in place.
Fill the clean water tank.
Check the clean water tank for correct
installation. Ensure it is installed in place.
Unplug the power cord and let the cleaner cool
down for 30 minutes. Restart the cleaner. If the
problem persists, call 1-877-531-7321 (US) /
1-844-608-3081 (CA) for assistance.
Turn on the cleaner. If hose does not spray,
prime the pump by lowering the hose down to
the floor and hold the trigger for up to 1 minute.
Empty the dirty water tank.
Clean the hose. Follow instructions on page 15.
Empty and clean the dirty water tank.
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SOLUTION