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Troubleshooting tips... Before you call for service
You can try to solve the following simple problems by yourself. If they cannot be solved, contact the service area.
Problem
Appliance won't run.
Odor.
Compressor runs for large pe-
riods of time.
Light does not turn on
Doors cannot be properly
closed.
Noise.
Door gasket is not tight.
Water pan overflows.
Hot cabinet.
Surface condensation.
Abnormal noise.
Ice maker does not produce
ice.
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Possible cause/What to do
Make sure the appliance is connected to the power source and the plug is firmly connected
to the wall outlet.
Supply voltage is too low.
Power failure or circuit breaker is tripped.
Strong odor foods should be tightly wrapped.
Rotten food inside the appliance.
Clean the interior of the refrigerator.
Normal during summer when ambient temperature is high.
Refrigerator is full. Let foods cool down to room temperature before placing them into the
refrigerator.
Doors are opened too frequently.
Make sure the refrigerator is connected to power supply.
Light bulb is burned out. Have the light bulb replaced by a qualified service technician.
A food package is holding the door open.
The appliance is not properly level.
Make sure floor is level and the appliance is properly seated.
Make sure accessories are placed at correct places.
Remove foreign matter from door gasket.
Carefully heat the door seal to reshape it to the door. Use an electrical hair dryer and a
clean towel.
Too much food in the fresh food compartment resulting in heavy defrost.
Doors not closed properly, resulting in frost due to hot air entering the compartments.
Heat dissipation of the built-in condenser via the cabinet. This is normal.
When cabinet becomes hot due to high room temperature, storage of too much food or
shutdown of the compressor, provide proper ventilation to facilitate heat dissipation.
Condensation on the exterior surface and door gaskets of the refrigerator is normal when
the ambient humidity is too high. Just wipe the condensated water using a clean cloth.
Buzz: The compressor may buzz during operation, this noise is particularly high upon start
or stop. This is normal.
Cracking: Refrigerant flowing inside of the appliance may produce a cracking noise which is
normal.
After installing the water line and starting the refrigerator, it takes 12 hours to produce ice
cubes.
Turn on the ice maker.
Check whether the water pressure is 30-100 psi and the water line is connected normally.
Make sure the water supply valve is open and check the water pipe is not bent.
Make sure whether the ice storage box is installed.
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