Optos P200DTx rg Guia Del Usuario página 51

3.4.9 Troubleshooting
If you have any issues using your device please refer to the following table and instructions.
Additional information and resources are available on the Optos website. Go to optos.com and register to
access the information and resources.
Detailed instructions on using
application.
Note
In this guide the term P200DTx
If you require further assistance, please contact your Optos representative, see Contact us on page 63 .
When contacting Optos you will need to supply your site number, see What information do I need when
contacting Optos? on the next page .
TABLE 6: List of problems and solutions
Problem Possible cause
Capture mode is Failure of the system self-test
disabled. disables capture.
Password error, image server
is
Cannot access the
NOT
user login list on the head is
scan head.
the correct image server IP
address.
Patient position
Ambient lighting too bright;
feedback
NOT
irregular pupil shape;
showing on some
unmanaged ptosis.
eyes.
Cannot align the
Equipment failure; device set
patient with the
up incorrect.
hand control.
Imaging when the
patient position
System virtual point is offset
feedback is green
leading to incorrect feedback.
does produce
NOT
good results.
Images taken
Poor patient position;
include large lid and
unmanaged ptosis.
lash obscuration.
opto map images
System slit mirror requires
show horizontal line
cleaning.
artefacts.
Part Number: G108025/4GCA
Copyright 2017, Optos plc. All rights reserved.
OptosAdvance and Vantage
is used when referring to all product variants, unless otherwise stated.
Solution
Open the diagnostics page and run the self-test
feature.
Check your user name and password, see Why can't
I login? on the next page.
switched on or scan
Check the image server is switched on and running,
configured with see How do I restart the image server? on page 53.
NOT
Check the image server network address and ensure
the scan head is on the same network and configured
to connect to the correct address.
Ensure the patient's pupil is centered on the cross
hairs on the touch screen.
Ensure the patient's pupil is centered on the cross
hairs on the touch screen. Contact Optos for
assistance.
Compensate by imaging with the alignment target on
red or blue, as appropriate.
Review the positioning guidance in this document,
see Capture images on page 34. Contact Optos for
additional training if required.
Contact Optos to arrange for a Field Service Engineer
to clean the slit mirror.
applications can be found in the help files for each
Chapter 3 - How to...
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