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Idiomas disponibles
Idiomas disponibles
Relevant state regulations carry out the after-sales service of our products. Within the scope of the
warranty period, If the machine is not working correctly under reasonable use, please contact the seller.
The user must designate a person to manage and use the unit reasonably and correctly by our company's
"Instructions for Use." Accidents caused by improper use are not covered by our company's warranty,
and the repair costs and repair costs beyond the warranty period must be taken care of by the user.
1. After-sale Service
The seller or the specified professional installer should perform maintenance and repair. Improper
maintenance or repair may result in water leakage, electric shock, and fire.
1.1 Please contact the seller when the machine has to be moved or reinstalled. Improper installation
may result in water leakage, electric shock, and fire.
1.2 When you need after-sales service, please contact the seller and provide the following details:
1)
Model No.
2)
Serial Number and Manufacture Date
3)
Detailed Description of the fault
4)
Your name, Address, and Contact Number
If the warranty period is expired or the malfunction is caused by improper use, the company will
charge a certain service fee if you need after-sales service.
2. Maintenance
After a period of use, the heat pump's performance will be reduced due to the accumulation of
dust inside the machine, so maintenance is required.
1)
You should regularly check the water supply system to avoid the air entering the water system
and the occurrence of low water flow, which would reduce the performance and reliability of
the heat pump.
2)
Clean your filtration system regularly to avoid unit damage because of a dirty or clogged filter.
3)
Discharge the water from the bottom of the water pump if the heat pump will stop running
for a long time (especially in winter)
4)
At any other moment, check the water flow to confirm enough water before the unit starts
to run again.
5)
After the unit is conditioned in winter, it is preferred to cover the team with a unique winter
heat pump cover.
After-sale Service
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