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Troubleshooting Chart
Subject
Power
Why won't my unit turn on?
When should I brown my meat
before slow cooking?
Cooking
Can I use the baking pan on
the stove/in the oven?
Can I put my unit in the
dishwasher?
The baking pan and grill plate
are nonstick – why is food
Cleaning
sticking?
Food residue is sticking to the
baking pan and grill plate
surface. How do I clean it
without damaging it?
Question
Answer/Solution
Check to make sure your unit is properly connected and
plugged into a functional outlet.
Contact Customer Service at 1-800-726-0190.
Browning meat before slow cooking is an optional step. It is
beneficial, as it adds flavor and color, but the step can be
omitted if time is short. Exception: ground meats which must
be browned.
The baking pan was designed specifically for use in this grill.
We do not suggest using it on the stove or in the oven.
All removable parts are top-rack dishwasher safe.
Do not immerse in water, or put the grill housing in the dishwasher.
Clean the grill housing and control panel with a clean, damp cloth.
While the baking pan and grill plate do have a nonstick
coating, it is possible for food residue to burn onto the baking
pan and grill plate, making it difficult to remove.
If food has burned on, fill baking pan or grill plate with warm,
soapy water and allow to soak before cleaning. If scouring is
necessary, use a nonabrasive cleanser or liquid detergent with
a nylon pad or brush.
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