Dust cup is not installed correctly.
HEPA media exhaust filter is
Dust escapes
installed incorrectly.
from vacuum.
Foam filter, felt filter or HEPA
media exhaust filter is worn or
broken.
Handle is in fully upright position.
Select the wrong mode.
Brushroll is jammed.
Brushroll is not installed correctly.
Brushroll does not
turn.
The belt is not routed correctly.
The belt is worn or broken.
Fault in PCB section of the
motorized nozzle.
Overheat protector of the
motorized nozzle is activated.
Exhaust filter cover is installed
Airflow restricted
incorrectly.
with attachments
in use; sound
Air path is blocked.
changes.
Attachments in use restrict air flow.
The power cord plug is loose from
the outlet when using the vacuum.
Vacuum turns off
on its own.
Thermal protector is activated.
The motor is damaged.
There is a jam in the brushroll area.
Brushroll indicator
light emits red.
The brushroll is worn or broken.
TROUBLESHOOTING
- 26 -
Position dust cup correctly and snap firmly in
place.
Check exhaust filter for correct installation.
Follow instructions on page 21-22.
Check and replace the foam filter, felt filter
or the HEPA media exhaust filter. To purchase
parts, call 1-877-531-7321 (US) /
1-844-608-3081 (CA).
Move handle from the fully upright position.
Press the switch to the "II" position to start the
brushroll.
Remove obstruction. Follow instructions on
page 16.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Wait the motorized nozzle to cool down, and
then restart.
Position exhaust filter cover correctly and snap
firmly into place. Follow instructions on page
21-22.
Check for and remove any clogs and clean the
air path. Follow instructions on page 23-24.
Check attachments for fuzz, lint, pet hair or
other debris.
Reinsert the power cord plug fully into the
outlet. Avoid pulling or dragging the power
cord when using the vacuum.
Turn the vacuum cleaner off and unplug it.
Check the air path and dust cup. Allow the
vacuum cleaner to cool for a minimum of 50
minutes. Plug in vacuum and turn it on.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Turn off and unplug the vacuum. Remove any
blockages in the brushroll. See page 16.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.