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TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
Faucet leaks
Bonnet has come loose
underneath
or o-ring on cartridge is
handle.
dirty or twisted.
Water does not
Rubber valve seat is
completely shut
dirty, stuck,
off.
or broken.
Faucet leaks
The aerator is
around aerator.
incorrectly fitted, dirty,
or small parts inside the
aerator are improperly
installed.
Faucet has an
The aerator is dirty or
improper water
small parts inside the
pattern.
aerator are improperly
installed.
SOLUTION
1. Move the handle to the OFF position. Unscrew the handle screw
and remove the handle.
2. Tighten the bonnet by turning it clockwise. Move the cartridge stem
to the ON position. The leak should stop draining out from around
the cartridge stem.
3. If the leak does not stop, shut off the water supply. Remove the
bonnet by turning it counterclockwise. Lift out the cartridge valve.
Inspect the larger o-ring on the cartridge bonnet and the smaller
o-ring on the cartridge stem. Remove any debris from the o-rings.
If either o-ring is twisted, straighten it. If either o-ring is damaged,
replace the cartridge by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the
ridges on the two sides of the cartridge bonnet fit into the grooves
on the two sides of the faucet body. Tightly screw the bonnet onto
the faucet body.
5. Reinstall the handle.
1. Shut off the water supply.
2. Remove the handle from the faucet body. Loosen the bonnet by
turning it counterclockwise. Lift out the cartridge assembly.
3. Inspect the rubber valve seat in the faucet body. If there is debris or
brass scrap on the surface of the seat, remove it. If the rubber seat
is stuck tightly in the water inlet hole, push it gently with a fingertip
so it moves up and down smoothly. The spring (smaller end up)
must be placed back underneath the valve seat. If the rubber
valve seat is worn out or broken, replace the cartridge by calling
customer service.
4. Position the cartridge back into the faucet body. Make sure the
ridges on the two sides of the cartridge bonnet fit into the grooves
on the two sides of the faucet body. Tightly screw the bonnet onto
the faucet body.
5. Reinstall the handle.
1. Remove the aerator from the spout on the faucet body by twisting it
and remove the gasket. Inspect the black rubber gasket inside the
aerator. The rubber gasket should be flat.
2. Screw the aerator back onto the spout and tighten.
1.Remove the aerator from the spout on the faucet body by twisting it
and remove the gasket.
2. Gently flush the small parts inside the aerator to clear away any
debris.
3. Reinstall the gasket, then screw the aerator back onto the spout
and tighten.
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