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Problem
The frothed milk is too
cold.
The milk does not froth.
I cannot activate the
AquaClean filter and the
machine asks for
descaling.
Cause
The cups are cold.
The milk carafe is dirty or not
inserted correctly.
The milk dispensing spout has
not been opened fully.
The milk carafe is incompletely
assembled.
The type of milk used is not
suitable for frothing.
You have already replaced the
AquaClean filter 8 times. After
you have replaced the
AquaClean filter 8 times, you
need to descale the machine.
The filter has not been
replaced in time after the
AquaClean filter icon flashed
and the capacity dropped to
0%.
You did not install the
AquaClean filter during first
installation, but after having
brewed approx. 50 coffees
(based on 100ml cups). The
machine has to be completely
limescale-free before you
install the AquaClean filter.
You did not activate the new or
replaced AquaClean filter in
the machine menu. Also after
replacing the filter, you need to
confirm activation in the
machine menu.
Solution
Preheat the cups with hot water.
Clean the carafe and make sure that you
position and insert it correctly.
Make sure that the milk dispensing
spout is in the correct position.
Make sure that all the components
(especially the milk tube) have been
assembled correctly
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk, soy milk and lactose-
free milk. Other types of milk have not
been tested and may result in a small
amount of milk froth.
Descale your machine first and install
the AquaClean filter. Always activate the
AquaClean filter in the menu. Also do
this when you replace the filter.
Descale your machine first and then
install the AquaClean filter.
First descale the machine and then
install a new AquaClean filter. After
descaling, the filter counter is reset to
0/8. Always confirm filter activation in
the machine menu. Also do this after
filter replacement.
Descale your machine first. Then
activate the AquaClean filter in the
menu. Also do this when you replace the
filter.
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