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Troubleshooting
(For further information, visit the www.eaton.com site or contact after-sales support.)
Problem
1
The battery backup outlets 9
◗
are not supplied with power.
2
The connected devices are not
◗
supplied when AC power fails.
3
AC power is available, but the
◗
UPS operates on battery power.
4
The filtered outlets 8 are not
◗
supplied.
5
Green button 13 flashes
◗
frequently and audio alarm
beeps.
6
Red LED 12 is on and the
◗
audio alarm beeps every 30
seconds.
7
Red LED 11 is on and the
◗
audio alarm beeps every 30
seconds.
8
Green LED 10 is off and the
◗
filtered outlets 8 are supplied.
9
The telephone line is disturbed
◗
or modem access is not
possible.
10
Red LED 11 flashes.
◗
Advanced customizing of your UPS:
Sensitivity to variations of the AC power supply
Only to be used if frequent switching to the UPS
◗
battery due to large variations in the AC supply
voltage.
Accessing the programming mode: with the device
◗
switched off, press button 13 for 6 s and release it
once LEDs 11 12 13 have come on.
Display of the 3 possible voltage ranges according to
◗
the status of LEDs 11 and 12 :
Normal mode
Low range
(factory
mode:
configuration):
AC supply
AC supply
between 161V
between 184V
and 264V
and 264V
12
12
11
11
13
13
Change from one mode to another by successively
pressing button 13 while the sound is audible.
Memorizing the mode: 10 s after the last press of the
◗
button.
3400774700 AG
Diagnostic
Button 13 is not lighted on.
◗
The devices are not connected to
◗
the battery backup outlets 9 .
Circuit breaker 14 , located under
◗
the UPS, has been tripped by an
overload on the UPS output.
The wall outlet is not supplied.
◗
Circuit breaker 14 , located under
◗
the UPS, has been tripped by an
overload on the UPS output.
The UPS frequently operates on
◗
battery power because the AC
power source is of poor quality.
The UPS battery backup outlets 9
◗
are overloaded.
A fault has occurred on the UPS.
◗
The battery backup outlets 9 are
no longer supplied.
Surge protection is no longer
◗
provided.
Surge protection on the telephone
◗
line is no longer provided.
The battery has reached the end
◗
of its service life.
Audio alarm
Possibility of deactivating the audio alarm when the
◗
UPS is operating on the battery.
Accessing the programming mode: with the device
◗
switched off, press button 13 for 11 s and release it
when the audio alarm sounds.
Display of the 2 possible audio alarm modes:
◗
Low and high
Normal mode (factory
range mode:
configuration):
AC supply
the UPS emits a beep
between 161V
every 10 s when operating
and 284V
on its battery.
12
11
13
Change from one mode to another by successively
pressing button 13 while the sound is audible.
Memorizing the mode: 5 s after the last press of the
◗
button.
Solution
Press button 13 and check that it
◗
turns green.
Connect the devices to the battery
◗
backup outlets 9 .
Disconnect excess equipment
◗
and reset the circuit breaker 14 by
pressing the corresponding button.
Supply power to the wall outlet.
◗
Disconnect excess equipment
◗
and reset the circuit breaker 14 by
pressing the corresponding button.
Have the electrical installation
◗
checked by a professional or use
another wall outlet.
Disconnect excess equipment
◗
connected to the battery backup
outlets 9 .
Call after-sales support.
◗
Call after-sales support.
◗
Disconnect the telephone line from
◗
the wall outlet.
Call after-sales support.
◗
Have the battery replaced.
◗
Normal mode
activated:
programming
by continuous
beep.
Silent mode:
the UPS emits a single
beep when switching to
battery operation and
then remains silent.
Silent mode
activated:
programming
by a beep every
second.
7
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