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Troubleshooting
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Service (see " Service"),
make sure that the problem cannot be solved easily using the following list.
Problem:
The washing machine does not
switch on.
The wash cycle does not start.
The washing machine does not fill
with water (the text "H2O" flashes
on the display).
The washing machine continuously
takes in and drains water.
The washing machine does not
drain or spin.
The washing machine vibrates a
lot during the spin cycle.
The washing machine leaks.
The "option" and START/PAUSE
indicator lights flash rapidly and an
error code appears on the display (e.g.:
F-01, F-..).
There is too much foam.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or not enough to make contact.
• There is no power in the house.
• The washing machine door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been opened.
• A delayed start has been set.
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap has not been opened.
• There is no water supply in the house.
• The pressure is too low.
• The START/PAUSE button has not been pressed.
• The drain hose is not fitted at a height between 65 and 100 cm from the floor
(see "Installation").
• The free end of the hose is under water (see "Installation").
• The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch the
appliance off and contact the Technical Assistance Service. If the dwelling is on one
of the upper floors of a building, there may be problems relating to water drainage,
causing the washing machine to fill with water and drain continuously. Special anti-
draining valves are available in shops and help to prevent this inconvenience.
• The wash cycle does not include draining: some cycles require the draining
process to be enabled manually.
• The drain hose is bent (see "Installation").
• The drainage duct is clogged.
• The drum was not unlocked correctly during installation (see "Installation").
• The washing machine is not level (see "Installation").
• The washing machine is trapped between cabinets and walls (see "Installation").
• The water inlet hose is not screwed on properly (see "Installation").
• The detergent dispenser drawer is blocked (for cleaning instructions, see "Care
and maintenance").
• The drain hose is not fixed properly (see "Installation").
• Switch off the machine and unplug it, wait for approximately 1 minute and then
switch it back on again.
If the problem persists, contact the Technical Assistance Service.
• The detergent is not suitable for machine washing (it should display the text "for
washing machines" or "hand and machine wash", or the like).
• Too much detergent was used.
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