Hatco Intelligent Toast-Qwik ITQ Serie Manual De Instalación Y Operación página 14

TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Toast too light.
Toast too dark.
Unit toasts on one side only.
Toaster trips the circuit breaker
or GFCI.
Conveyor doesn't move.
ITQ Error Message Guide
Error Message
Single Conveyor Units:
Top Element Is Out *
Bottom Element Is Out *
Dual Conveyor Units:
Top Right Element Is Out *
Bottom Right Element Is Out *
Top Left Element Is Out *
Bottom Left Element Is Out *
Fan Is Stopped
Clean Fan Filters
Low AC *
Current Sensor Stuck *
No Current Sensor *
Touch Panel Error
Stuck Key
Clean Right Product Sensor
Clean Left Product Sensor
Clean Both Product Sensors
* Troubleshooting and Corrective Action must be performed by an Authorized Service Agency.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com and click on
Find Service Agent, or contact the Hatco Parts and Service Team at:
Telephone: 414-671-6350
Probable Cause
Wrong program key/menu item selected on
touchpad control.
Wrong program key/menu item selected on
touchpad control.
Wrong program key/menu item selected on
touchpad control.
Heating element defective.
Circuit breaker is not sized properly for the
toaster.
Wiring fault inside toaster.
Bread slices or buns jammed in conveyor
track.
Troubleshooting
Verify all wire connections on relay and element. Check
resistance across failing heating element.
Check fan for physical blockage that would prevent fan
from turning. Verify voltage to fan and proper wiring to
control board.
Check for fan filter blockage—make sure unit is on legs
and filter area is clear. Perform "Cleaning the Fan Filters"
procedure.
Check incoming voltage (should be 230 VAC). Check
transformer connection to board. Verify element wiring.
Verify elements are not energized and heating when unit
is off. If elements are energized, verify the operation and
wiring of the solid state relay.
Verify proper wiring. Check current sensor connection
to board.
Update software—download from Hatco website to USB
drive. Follow procedure in OPERATION section of manual.
Check touchpad for grease and dirt buildup. Peform
"Cleaning the Touchpad Control" procedure.
Verify sensors and reflectors are clean. Verify proper
wiring to control board.
e-mail: partsandservice@hatcocorp.com
ELECTRIC SHOCK HAZARD: Put unit in standby, allow
to cool, turn OFF power switch, and unplug power cord
before performing cleaning, adjustments, maintenance, or
attempting to clear a jam.
Select the correct program key/menu item for desired
toasting results.
Select the correct program key/menu item for desired
toasting results.
Select the correct program key/menu item for desired
toasting results.
Visually check the heating element inside the toaster during
operation. The heating element should glow red. If the
element does not glow, Contact Authorized Service Agent
or Hatco for assistance.
Check circuit breaker for proper sizing.
Contact Authorized Service Agent or Hatco for assistance.
Shut down unit, wait for unit to cool, unplug power cord, and
remove bread product that is jamming the conveyor.
(if Troubleshooting fails to fix)
Replace heating element.
Replace cooling fan.
Replace fan filters.
Replace electronic touchpad control, current sensor,
and transformer (Electronic Touchpad Control Kit).
Replace electronic touchpad control, current sensor,
and transformer (Electronic Touchpad Control Kit).
Replace electronic touchpad control, current sensor,
and transformer (Electronic Touchpad Control Kit).
Replace electronic touchpad control, current sensor,
and transformer (Electronic Touchpad Control Kit).
Replace electronic touchpad control, current sensor,
and transformer (Electronic Touchpad Control Kit).
Replace product sensors, sensor covers, and sensor
blocks (Product Sensor Kit).
14
WARNING
Corrective Action
Corrective Action
Form No. ITQCEM1-0717